Vortek™ System Troubleshooting Guide
Game Installation Order
Games must be installed in the following order or they may not run properly:
- Operation blockade
- Incoming
- Beach Head 2000, Beach Head 2002, & Beach Head 2003: Desert War (Any Order)
- Invasion Earth
- Desert Gunner (Important: Desert Gunner requires drivers that are on the Invasion Earth disk. Even if you do not own Invasion Earth, you must run the Invasion Earth Game Install Disk to load these drivers.)
General Troubleshooting
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Computer does not boot from System Disk | BIOS set incorrectly | Connect a keyboard and press the DEL key during boot to enter the BIOS Setup Utility. Look under Advanced BIOS Features and make sure that CDROM is set as the first boot device. (See the Hardware Reference Page for detailed BIOS Setup instructions.) |
| Game Software CD does not Auto Start | CD drive not fully closed | Try ejecting the CD and re-Inserting it to re-activate the auto-install process. Verify the CD-ROM tray has fully closed and is not jammed. |
| Turn Game On and Nothing Happens | No power | Make sure the power cord is plugged into the computer and power strip, and the power strip is on. Make sure the cabinet On/Off switch is on. Confirm the power cord is plugged into a working AC outlet. |
| Turn Game On and Nothing Happens | BIOS set incorrectly | If the computer only turns on when you press the power button on the computer, connect a keyboard and press the DEL key during boot to enter the BIOS Setup Utility. Look under Integrated Peripherals and make sure that PWR Lost Resume State is set to Turn On. (See the Hardware Reference Page for detailed BIOS Setup instructions.) |
| White Screen Displayed Game does not Start |
Games installed in wrong order (Not applicable if you use the three-disk Game Install Set, Part # 050-0161-01) |
Games must be installed in the following order:
|
| No Picture or Distorted Picture | Faulty video cable, video card, or monitor | Check for a loose or disconnected video cable. Check for faulty Video Card in System Computer. Make sure the monitor has power. |
| No Sound | Loose or faulty audio cable | Make sure the audio cable is connected from the audio amp to the green audio port on the computer. |
| Audio amp power or volume | Make sure the audio amp has power; make sure the DC power supply on/off switch is on. Make sure the volume pot on the audio amp is not turned all the way down. |
|
| No Response from Headset or Buttons | Loose or faulty UGCI card or cable | Check that the signal and ground wires are connected to the Headset and buttons. Confirm the HAPP UGCI card is connected to a USB port on the computer (not to a USB hub). Confirm the HAPP UGCI card has power by looking for the Green LED. |
| No Credit given when Coins are Inserted | Wrong setting in Operator Menu | Check the settings in the Operator Menu. |
| Loose or faulty wiring | Check the signal wires between the coin mech and HAPP UGCI card. Check the power wires to the coin mech. | |
| To many Credits for Number of Coins Inserted | Wrong setting in Operator Menu | Check coins per $ setting in the Operator Menu. |
| Game Dongle not found | Dongle not connected or faulty | Check to make sure the USB Game Dongle is connected to the USB port on the back of the computer. If the USB Game Dongle is connected correctly it should light up with a Red LED. If you are using a USB hub, test the hub to make sure it is working properly. |
| No picture on headset monitor | No power | Check the DC power supply. Make sure the DC power supply on/off switch is on. |
| Game does not register headset motion | Encoder is loose or faulty | Use a voltage meter to verify that voltage varies as headset moves up and down or left and right. Because of constant movement, the encoders can become loose, resulting in a bad connection. Make sure the shaft that the encoder is mounted on is secure and does not move at all. Only the encoder should move, not the shaft. |
| Broken wire | Turn off power and check continuity in all wires. | |
| No video in headset | Broken wire | Turn off power and check continuity in all wires. |
| No Operator Test Button | Some games were built without a Test button | If your game does not have an Operator's Test button located behind the coin door, connect a computer keyboard and then reboot the system so the computer will recognize the keyboard. Once the system has booted and the attract mode is running, press the letter “O” on the keyboard to open the Operator Menu. Use the headset to navigate the Operator Menu screens. |
| SX Cabinet will not run Vortek games | SX software | SX software and SX Cabinets can only run the three Beach Head games. (Pup cabinets with a trackball can run all Vortek games.) |
| No games are installed or some games are not installed |
Games are not Loaded | Re-install the software. |
| Wrong Dongle | The cabinet will only run games that are authorized by the Game Dongle(s) installed on the cabinet. | |
| Games are not enabled in Operator Menu | Use the Game Selection screen in the Operator Menu to enable or disable games. The cabinet can have up to six games enabled at one time. | |
| Picture on screen appears too large for the monitor (Graphite Computer Only) | Resolution is set incorrectly | Perform the steps directly below to change the resolution in Windows, but select the main monitor rather than the Digital Flat Panel (headset) monitor. |
| Video out of range in headset screen (Graphite Computer Only) | Resolution is set incorrectly | Perform the following steps to change the resolution of the headset monitor:
Note: If you repeat steps 4-7, you should now see Digital Flat Panel (640x480) listed in the Display Settings. |
on the keyboard (between the Ctrl and Alt keys) to launch the Windows Start Menu.
Identifying software CDs: |
Vortek V3
GvrSX
|