| Categories: | Video | Audio | Game Controls | Cabinet Linking | Miscellaneous | Error Messages | Mini-Motion Base |
| Problem | Possible Cause | Possible Solution | |
|---|---|---|---|
| No picture or Corrupted picture on monitor (You hear the audio) |
Power problem | Check the Power On LED on the monitor power supply. Make sure the power cord is connected to the power strip and the power strip is on. | |
| Loose or faulty DVI video cable | Verify that the video cable is firmly connected from the monitor to the video card in the computer. While the monitor is powered ON, disconnect the video cable. You should briefly see a message on-screen saying No Input Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed (also, cables can go bad over time). Connect the cable to a different monitor to verify video output. | ||
| Loose or faulty connections between LCD Panel and Control PCB | Make sure that all harnesses between the control PCB and LCD panel are connected properly. Check the DVI video cable and power connection. Make sure the LCD Control PCB connector is properly connected and not cracked or broken. If you hear Alert beeps from the System PC, contact Technical Support for assistance. |
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| Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
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| Picture is dim or faded | Gamma and/or Vibrance needs adjustment | Adjust the monitor Gamma and/or Vibrance setting from the Operator Menu Diagnostics screens. If this does not give adequate results, increase brightness using the monitor remote control board mounted to the back of the monitor. | |
| Red or green horizontal lines on screen | Faulty LCD control PCB | Contact Technical Support for assistance. | |
| Green or magenta pixels on screen | Loose or faulty DVI cable | Check the DVI cable between Monitor and System Computer. | |
No video and no audio (Cabinet lighting is on) |
PC power switch is off | If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position. |
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| BIOS setting has changed | Check the BIOS settings. Make sure After Power Failure is set to Power On. | ||
| No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to 115V. Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If you have checked all power connections, and the fan in the computer power supply does not come on, the computer power supply may be bad. |
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| Corrupted software or Faulty hard drive |
Restore the software. If you continue to have problems, you may have a faulty hard drive. Contact Technical Support. | ||
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No audio | Volume set too low | Use the VOL UP button on the Operator Button Panel to raise the volume. Check audio settings in the Operator Menu Machine Settings: Settings menu, and verify that the Master Volume is set high enough. Verify the volume pots are not turned all the way down on the Audio Amp PCB. |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. | |
| Blown speakers | Remove the grills and inspect each speaker for visible damage. Run Diagnostics: Sound Test from the Operator Menu to verify each speaker is working. | |
| Faulty audio amp PCB | To verify audio is working at the computer, connect stereo headphones to each computer audio port. Test the Audio Amp PCB in another cabinet. | |
| Audio hum | Fault in AC Wiring | A constant low hum in the speakers can be caused by a ground loop, or reversed AC line and neutral wires to a component such as a power supply. |
| Poor sound from one or more speakers | Blown speakers | Remove the grills and inspect each speaker for visible damage. Run Diagnostics: Sound Test from the Operator Menu to verify each speaker is working. |
| Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. | |
| Faulty audio amp PCB | To verify audio is working at the computer, connect stereo headphones to each computer audio port. Test the Audio Amp PCB in another working cabinet. | |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Buttons and coin mechs do not work | Faulty micro switch | Replace the micro switch on the button and re-test. |
| Faulty wiring | Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the GVRI/O Mini PCB. Verify that the wires are connected to the correct spades on the button micro switch . Verify that no wires are frayed or improperly shorting to ground. Check for broken wires at cable-tie points. |
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| Faulty GVRI/O Mini PCB | Make sure that all connections to the PCB are firm. Replace PCB if faulty. | |
| Steering pulls to one side | Faulty Force-Feedback PCB | Verify that the force-feedback PCB is getting +24 VDC power. Test the PCB in a working cabinet. |
| Faulty motor | Test the steering motor in a working cabinet. | |
| Faulty 24 VDC power supply | Use a volt meter to verify that the force-feedback power supply is putting out +24 VDC. | |
| Pot wires reversed | Check the wires between the steering pot and Force Feedback PCB. | |
| Sloppy or poor steering | Poor calibration | Calibrate the steering from Diagnostics: Play Control Test in the Operator Menu. |
| Faulty 5 KΩ steering pot | Test calibration from Diagnostics: Play Control Test in the Operator Menu. Replace pot if faulty. | |
| Loose set screw | Check the set screws in the steering assembly. | |
| Loose drive belt | Adjust belt tension. | |
| Loose or worn drive belt or motor gear | Turn off the cabinet. Open the driving control panel and inspect the belt and gears on the steering motor. | |
| Faulty Force-Feedback PCB | Verify that the PCB is getting +24 VDC power. Test the PCB in a working cabinet. Calibrate the steering from Diagnostics: Play Control Test in the Operator Menu. | |
| Steering does not auto-calibrate | Faulty USB cable or PCI USB card | Test by connecting to a motherboard USB port. You may need to reboot twice for Windows to find the device. Also try a new USB cable. After testing, re-connect to a PCI USB port to minimize the risk of intermittent steering loss due to static shock (again, reboot twice). |
| Faulty Force-Feedback PCB | Verify that the PCB is getting +24 VDC power. Test the PCB in a working cabinet. | |
| Steering wheel shakes | Faulty 5 KΩ steering pot | Test pot for smooth resistance. If you replace the pot, be sure to calibrate it from Diagnostics: Play Control Test in the Operator Menu. |
| Steering stops working (Intermittent) | Force-Feedback PCB connected to wrong USB port | To minimize the risk static shock, the force-feedback PCB should be connected to a PCI USB port, not to a motherboard USB port. Static shock can cause intermittent steering feedback failure. |
| No force-feedback in the steering | Belt is broken | Replace belt. |
| Motor gear is worn | Inspect the motor gear and replace if worn. | |
| Faulty motor | Test the steering motor in a working cabinet. | |
| Faulty 24 VDC power supply | Use a voltmeter to verify that the power supply is putting out +24 VDC. | |
| Steering motor not properly grounded | Make sure the steering motor frame is properly grounded to help minimize the risk of static shock. | |
| Faulty Force-Feedback PCB | Verify that the PCB is getting +24 VDC power. Test the PCB in a working cabinet. | |
| Force-Feedback PCB connected to wrong USB port | To minimize the risk static shock, the force-feedback PCB should be connected to a PCI USB port, not to a motherboard USB port. Static shock can cause intermittent steering feedback failure. | |
| Gas or brake does not work properly Note: Low value of 0 or high value of 255 on Diagnostics: Play Control Test indicates problem with pot wiring. | Pot is out of calibration | Calibrate the pedals from Diagnostics: Play Control Test in the Operator Menu. If you replace a pot or the computer, always recalibrate the pedals. (Pedals do not auto-calibrate when you reboot the game.) |
| Faulty 5 KΩ pot | Test the pot for smooth resistance. If you replace the pot, be sure to calibrate the pedals from Diagnostics: Play Control Test in the Operator Menu. | |
| Loose set screw | A loose set screw can cause the pedal to work only on a partial range of its motion. Tighten the set screw. | |
| Feels like brake is on during game | Dead spot in the brake pot | Test the brake pot and replace if bad. |
The following issues can prevent the cabinets from linking:
Problem |
Possible Solution |
|---|---|
| Faulty wiring | Verify that a CAT-5 or better Ethernet cable is connected between the Ethernet port on the AC Power Plate and the computer. (CAT-5 cables have 8 wires.) While the cabinet is powered on and connected to another cabinet, verify the green LED on the Ethernet card is lit. If you are using an Ethernet hub or switch, verify green LEDs on the hub or switch light for each Ethernet port that is connected. |
| Cross-over coupler not used or used improperly | To link two cabinets, connect an Ethernet cable to the Ethernet port on the power plate of each cabinet. If you use a cross-over coupler make sure it is Gigabit compliant. Do not use a cross-over coupler with a hub or switch. |
| Cross-over coupler is not Gigabit compliant | All components used to link cabinets must be Gigabit (10/100/1000 Mbps) compliant. Couplers shipped with older cabinets are not Gigabit compliant. |
| Faulty Ethernet hub or switch | Verify the LEDs on the Ethernet hub or switch are lit for each port used. If possible, verify the hub or switch is working by connecting it to a known working computer network or set of linked cabinets. |
| Hub or switch is not 10/100/1000 Mbps | Use a 10/100/1000 Mbps (Gigabit) hub or switch to link three or four cabinets. |
| Duplicate Link ID numbers | A cabinet with a duplicate Link ID number will display the Select A Link ID menu. You can also check or change the Link ID from the Operator menu Machine Settings: Settings screen. Each cabinet in a linked group must have a unique Link ID number. |
| Mixed Software Comm Versions | Verify that all cabinets are running the same Comm Version, shown in Machine Settings: Info screen. Install software as needed so all games have the same software version. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No power | Power strip not plugged in or turned off | Make sure the power strip ON/OFF switch is ON, and the light on the power strip is on. If the light is off, make sure the connections to the AC power plate and power transformer terminals are secure. |
| Cabinet not connected or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Game Dongle not found by system computer | Game Dongle not connected | Make sure the Game Dongle is securely connected. Power the cabinet off and then on. |
| Software loaded without Dongle | The Game Dongle must be connected when you load software on the System PC. Turn off the game, connect the dongle, and then reload the software. | |
| Faulty Game Dongle | Make sure the dongle is connected properly. It will light-up red when recognized by the computer.) Contact Tech Support to exchange a faulty dongle. | |
| Faulty USB port | Test the dongle in a different USB port. (Caution: Turn off power before connecting or disconnecting a dongle.) | |
| Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. It is located above the monitor access door on the back of the cabinet. Replace the fan if it is worn or spinning slowly. |
| Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air is freely blowing out of the cabinet. | |
| Marquee lamp does not light or is intermittent | Faulty florescent tube | Check the florescent tube for darkened or cracked end. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture | Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. | |
| Faulty wiring | Check the AC power connection to the fixture. | |
| Wrong Date or Time in Menus | Date or time needs to be set | Refer to Setting the Date and Time in your System Manual. |
| Game will not accept coins | Faulty coin mech | Verify the coin mech is not jammed and is properly aligned and latched to the coin door. |
| Faulty ground wire | Check the ground wire to the coin door. | |
| Faulty GVRI/O Mini PCB | Check the connection to the J8 on the PCB, and the USB cable. Test with known good PCB. Replace PCB if faulty. | |
| Faulty wiring | Disconnect cabinet power cord. Check all coin mech wiring. Verify no wires are frayed or shorting to ground. | |
| Wrong number of credits shown | Incorrect setting | Adjust settings from the Operator Menu. |
| Faulty wiring | Disconnect cabinet power cord. Check all coin mech wiring. Verify no wires are frayed or shorting to ground. | |
| Optional DBA not working | Incorrect dipswitch setting | Set dipswitches for Long Pulse or Gaming (not Short Pulse or Vending). |
| Very long wait before System Recovery Disk runs | Diskette Controller is enabled in the BIOS Settings | Check the BIOS settings. Select Floppy Configuration from the Advanced menu and set Diskette Controller to Disable. |
| LED Strip Lights not working | Faulty wiring | If your game has LED Light Strips for cabinet lighting, check connections to +12 VDC and ground. Click here for detailed information. |
The messages below may appear at boot if the software detects a hardware problem.
| Boot Error Message | Explanation and Solution |
|---|---|
| Dongle Missing or Invalid | Make sure the USB Game Dongle is firmly connected. |
| Invalid Dongle: Incorrect Game Version | Dongle does not match game version. If you upgrade the software, be sure you connect the corresponding Game Dongle. |
| There is a CD in the Drive | Eject the disk from the drive. Press the START button to continue to boot the game. |
| Error Detected with GVRIO Board | The GVRI/O Mini PCB is either disconnected or malfunctioning, or the USB port or cable is faulty. Check all connections to the PCB. Test in a different USB port and with a different USB cable. Replace the PCB if faulty. |
| Incorrect GVRIO Board | The screen will display the revision numbers of the GVRI/O Mini PCB installed, and the one required. Contact your distributor to order the correct GVRI/O Mini PCB. |
| Select a Link ID (Screen appears if a duplicate Link ID is detected) |
The cabinet has the same Link ID as another cabinet. Turn the wheel to select a different Link ID from the screen and press START. Number the cabinets in sequence from left to right. |
| Steering Auto Calibration failed. Please turn the wheel all the way left and all the way right | The software detected a problem with steering. Once you turn the wheel, the software will determine whether the problem is with the steering pot or the force-feedback. If the problem is with the force feedback, you will be given the option to start the system without force feedback. If the steering pot is not working, the game cannot be started. |
| Motion Hardware Not Found | The software is not detecting the Motion PCB. Check all cables to the Electronics Box in the Mini-Motion base. If this message appears on a non-motion cabinet it probably has a Motion Dongle installed. |
| Error Detected with Motion System | The Motion PCB is returning an error code. Contact Technical Support. |
| Attract Mode Error Messages | Explanation and Solution |
| A Red Dot appears in the lower right corner of the Attract Screen | Indicates hardware error, usually with a button, gas or brake pot, or steering. Explanation is displayed on Machine Settings: Info screen in Operator Menu. |
| A Blue Dot appears in the lower right corner of the Attract Screen | Indicates Cabinet Mismatch error in linked cabinets. Explanation is displayed on Machine Settings: Info screen. The following conditions will cause a Blue Dot error message: - Winner Gets Free Game not set the same on all cabinets - Free Game Min Players not set the same on all cabinets - Race Length not set the same on all cabinets - Duplicate Cabinet Link ID - Different Software Comm Version on one or more cabinets - Different Tracks Disabled - Different Region (Set by Game Dongle) |
Refer to the Mini-Motion Base Service & Repair Manual for service procedures.
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Motion Platform is not level during Attract Mode | Motor and Pot are not calibrated | Test the motor and calibrate if needed, as described in the Mini-Motion Base Service & Repair Manual. |
| No power to the Mini-Motion Base (Lighting at back of base and cooling fan remain on as they are powered by the DC power supply in the display cabinet.) |
Base is not plugged in | Check the AC power cords from the wall outlets to the Display Cabinet, and the Display Cabinet to the Mini-Motion Base. |
| Tripped Breaker on AC Power Plate | Check the Breaker on the power plate at the rear of the Display Cabinet. | |
| Blown Fuse on Electronics Box | Check the fuse on the Electronics Box. Replace with 7 Amp fuse if blown. | |
| Tripped Breaker for AC Wall Outlet | Check the Breaker Switch for the AC Wall Outlet. | |
| No voltage output from the Transformer | Check the Transformer input and output voltage. Input voltage should be ~115 VAC. Output voltage should be ~230 VAC. | |
| Motor is not responding There IS 230 VAC power to the Electronics Box |
Motion STOP Button is pushed in | Pull out the Motion STOP Button. |
| Motion STOP Button cable faulty or not connected properly | Check the cable connections to the Motion STOP Button and Electronics Box. | |
| Motion STOP Button is faulty | Check continuity across the Motion STOP Button. | |
| Loose or faulty USB cable | Check the USB cable between the computer and Electronics Box | |
| Loose or faulty motor cable | Check cable from Electronics Box to Motor. | |
| Faulty component in Electronics Box | Contact Technical Support for assistance. | |
| Faulty Motor | Check to see if the Motor Shaft will rotate by hand (with no power to the Motor). If it will not, your Motor is faulty. If it will rotate, check the Motor Cable. | |
| Mini-Motion Base moves during Attract Mode | Faulty Pot | Disconnect the Mini-Motion Base AC Power Cord Immediately. (You can continue to use the game without motion, if desired.) Replace the pot as described in the Mini-Motion Base Service & Repair Manual. |
| Motor cannot find home position or Motor appears to move out of control |
Faulty Pot | Disconnect the Mini-Motion Base AC Power Cord Immediately. (You can continue to use the game without motion, if desired.) Replace the pot as described in the Mini-Motion Base Service & Repair Manual. |
| Pot wired wrong | Check the pot wiring. | |
| Disconnected or faulty USB Cable | The motor will keep moving if it does not receive a signal from the System Computer. | |
| Game is turned off but Mini-Motion Base keeps moving | Mini-Motion Base is not powered off | Turn off BOTH power switches on the back of the display cabinet. If you turn off the display cabinet power but leave the motion base power switch on, the game will continue to move while the PCB waits for a signal from the System Computer. |
| 12 VDC Ventilation Fan is NOT working | Loose or faulty wiring | Make sure the Fan Power Harness is securely connected. |
| Faulty Fan | Replace a faulty fan immediately. | |
| Fan in Electronics Box is NOT working Motor is functional |
Problem is inside Electronics Box | Contact Technical Support. Do not open the Electronics Box. Disconnect the Mini-Motion Base AC Power Cord Immediately to prevent damage to components in the Electronics Box. (You can continue to use the game without motion, if desired.) |
| Error message: Motion Hardware Not Found | Software is not detecting Motion PCB | Check all cables to the Electronics Box in the Mini-Motion base. |
| Error message: Error Detected with Motion System | Motion PCB is returning an error code | Contact Technical Support for assistance. |
| Push In for Motion message appears | Mini-Motion Base is overloaded | Push in the Motion STOP Button and then pull it out again. If a heavy load was on the seat for an extensive time, the electronics box may shut down motion until components cool to prevent damage. |