| Categories: | Video | Audio | Guns | Miscellaneous | Error Messages |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No picture or Corrupted picture on monitor |
Power problem | Check the power cord between the monitor and power strip. |
| Loose or faulty video cable | Verify that the digital video cable is firmly connected from the monitor to the computer. While the monitor is powered ON, disconnect the video cable. You should briefly see a message on-screen saying No Signal (or similar wording) if the monitor is working. Check the digital video cable and make sure it is not pinched or frayed. Connect the cable to a different monitor to verify the signal. | |
| Loose or faulty video card in computer | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card if loose. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
|
| No video and no audio | No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to 115V. Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position. If the computer does not turn on, press the button on the front of the case to turn it on and make sure After Power Failure in the BIOS is set to Power On. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |
| Corrupted software | Reload the software from the disks. If you continue to have problems, you may have a faulty hard drive. | |
| Faulty hard drive | If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support. | |
| Picture is dim or faded | Video output needs adjustment | Make adjustments in Diagnostics: Monitor Gamma and Monitor Vibrance in the Operator Menu. Also use the monitor Remote Control to adjust the monitor settings. |
| Picture color is poor | Color needs adjustment | Use the monitor Remote Control to adjust the red, green, and blue color settings. Use the Color Bar Screen under Diagnostics: Monitor Test in the Operator Menu to aid with color adjustments. |
| Picture geometry (height or width) is misaligned | Geometry needs adjustment | Use the monitor Remote Control to adjust the picture height, width, and position. Use the Cross Hatch Screen under Diagnostics: Monitor Test in the Operator Menu to aid with the adjustments. |
| 3D Troubleshooting | ||
| Note: Refer to Setup Instructions for Panasonic 3D TV in The Swarm Operation and Service Manual to clear and re-enter all TV settings. These steps should solve most display problems.
For other TVs refer to separate documentation. |
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| No 3D | 3D turned off in Operator Menu | Set 3D Display to Enable under Machine Settings: Settings in the Operator Menu. |
| 3D turned off by player | Press 3D button on control panel. | |
| TV is in 2D Mode | Press 3D button on TV Remote Control. | |
| Unsupported monitor | The Swarm requires a Circular Polarized 3D (Real D Compatible) monitor approved by GLOBAL VR. | |
| Two images, one above the other, on screen | 2D Monitor, or 3D turned off in monitor settings | Make sure the 3D monitor is set to display in 3D. If using a 2D monitor, set 3D Display to Disable under Machine Settings: Settings in the Operator Menu. |
| Double image seen with 3D glasses | Left/Right eye swapped | Open Diagnostics: Monitor 3D Test in the Operator Menu and pull a gun trigger to swap left and right eyes. |
| Wrong 3D glasses | The Swarm requires "Real D" compatible 3D glasses. | |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No audio or Poor sound from one or more speakers |
Volume set too low | Set the volume in Machine Settings: Settings in the Operator Menu. |
| Faulty wiring | Verify that all the wires are firmly connected to the speakers, GVRI/O PCB, and green computer audio port. Verify that no wires are frayed or shorting to ground. | |
| Blown speakers | Remove the grills and inspect each speaker for visible damage. Use Diagnostics: Sound Test in the Operator Menu to verify each speaker is working. | |
| Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each affected speaker. | |
| Faulty Audio Amp on GVRI/O PCB | To verify audio is working at the computer, connect stereo headphones to the green computer audio port. | |
| Audio hum | Faulty power supply | A constant low hum in the speakers can be caused by a faulty power supply, either one of the external DC power supplies or the computer power supply. |
| Open ground | Check all ground wires in the cabinet. Make sure the AC wall outlet is properly grounded. | |
| REALTEK audio settings screen appears | This screen will appear if you make an audio connection with the game running | Make sure the audio cable is connected from the green audio port in the computer to the GVRI/O Mini PCB. Power cycle the game to close the REALTEK screen. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No power | Power strip not plugged in or turned off | Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC Power Plate are secure and the power strip ON/OFF switch is ON. |
| Cabinet not connected to AC power or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Blown fuse in power plate | Check the fuse in the power entry module in the power plate. | |
| Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. Replace a fan if it is worn or spinning slowly. Check fan power connections. |
| Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air is blowing out of the cabinet. | |
| CCFL and/or LED light(s) are not on | Power disconnected | Check power connections. If many lights are off, check connections to the +5/+12 VDC power supply and make sure it is putting out +12 VDC. |
| Blown light or CCFL power inverter | Replace the light or CCFL power inverter. If both CCFLs in a set are off, try replacing the inverter first. | |
| Wrong number of credits given when coins or bills are inserted | Incorrect setting in Operator Menu | Adjust setting under Coin Settings: Pricing in the Operator Menu. |
| Faulty wiring | Disconnect the cabinet from AC power. Verify that all wires are firmly connected to the coin mech and bill validator, and ground wires are properly connected. Verify that no wires are frayed or improperly shorting to ground. | |
| Faulty coin mech | Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door. Repair or replace if faulty. | |
| Game repeatedly reboots |
Wrong SATA Drives BIOS setting |
Make sure Chipset SATA Mode in the BIOS is set to IDE. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |
| LED Strip Lights not working | Faulty wiring | If your game has LED Light Strips for cabinet lighting, check connections to +12 VDC and ground. Click here for detailed information. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No force-feedback recoil in gun | Faulty DC power supply | Make sure the DC power supply is putting out +24 VDC. |
| Solenoid turned off | Set Gun Feedback (Solenoid) to Enable under Machine Settings: Settings in the Operator Menu. | |
| Faulty coil | Check wiring inside gun. Replace force-feedback coil if faulty as described in The Swarm Operation and Service Manual. | |
| Force-Feedback recoil and LED flash in the wrong gun | Gun wiring is reversed | To compensate, swap the guns in the Diagnostics: Calibrate Guns screen in the Operator Menu. |
| Gun crosshair moves the wrong direction onscreen | Reversed wiring or inverted axis | Invert the X or Y axis under Diagnostics: Calibrate Guns in the Operator Menu. |
| Gun aims improperly or does not cover screen | Gun is out of calibration | Calibrate guns under Diagnostics: Calibrate Guns in the Operator Menu. |
| Faulty pot or gear | Check gun pots and gears and replace if faulty as described in The Swarm Operation and Service Manual. | |
| A button or trigger does not work | Faulty micro switch or wiring | Check micro switch inside gun. Check wiring. Make sure no wires are pinched in the gun case. See Gun Service in The Swarm Operation and Service Manual. |
| No lights on gun | Check +12 VDC power | Check wiring and make sure the +12/+24 VDC power supply is putting out +12 VDC. |
| Fuses blow | Pinched wires | Make sure no wires are pinched by the gun case. |
| Faulty power supply | Test voltage output and replace power supply if faulty. | |
| LED readout on gun not working or looks strange | Faulty Gun PCB | Check all connections to the Gun PCB (it is powered by +5 VDC from the USB connection). Replace PCB if faulty as described in The Swarm Operation and Service Manual. |
| Gun(s) not working or Missing gun(s) message at boot |
Faulty wiring | Verify that all wires are firmly connected and no wires are frayed or improperly shorting to ground. |
| Disconnected USB or DC power | Check all power and USB connections. If all gun lights are off, this indicates a problem with +12 VDC power. | |
| Blown fuse in gun power harness | Check the fuses (MDL 2A Slo Blo) in the gun power harness. | |
| Gun(s) connected to faulty USB port | To test a USB port, power OFF the cabinet, disconnect the device from the port, and then connect the game dongle to the port. Reboot the game. A No Dongle message indicates the port is bad. If the game starts, the port is working. After the test, power OFF the cabinet, reconnect all devices to the correct USB ports, and reboot. Important: Disconnect power before changing any USB connections. |
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| Faulty power supply | Verify +12/+24 VDC power supply is putting out the correct voltages. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| ERROR DETECTED Missing GVRIO PCB | GVRI/O Mini PCB is disconnected | Power OFF the cabinet and then connect the USB cable from the I/O PCB to the first port on the USB card in the computer. |
| Faulty USB port or card | Power OFF the cabinet and connect the I/O PCB to a motherboard USB port for testing. | |
| Missing guns – No guns found or One gun is missing Note: You can operate the game with only one gun, but disconnect the corresponding Start button. |
Gun(s) not connected | Power OFF the cabinet and then connect the gun(s) to the correct port(s) on the USB card. |
| USB or DC power wiring disconnected or faulty | Verify that all wires are firmly connected and no wires are frayed or improperly shorting to ground. If all gun lights are off, this indicates a problem with +12 VDC power from the +12/+24 VDC power supply. | |
| Faulty USB port or card | Power OFF the cabinet and then connect the gun to a motherboard USB port for testing. | |
| Blown fuse in gun power harness | Power OFF the cabinet and then check the MDL 2.5A Slo Blo fuses in the gun power harness. | |
| Faulty power supply | Verify the +12/+24 VDC power supply is putting out 24 VDC. | |
| Dongle Missing or Invalid | Game dongle not connected | Connect the game dongle to a motherboard USB port. |
| Faulty game dongle or wrong dongle version | Make sure the game dongle is connected properly. USB dongles illuminate when recognized by the computer. Contact Tech Support if you need to order a new dongle. | |
| Faulty USB port | Test the game dongle in a different USB port. |