| Categories: | Video | Audio | Game Controls | Miscellaneous |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No Picture on Monitor (Audio is Working) |
Power Problem | Verify the AC power connection to the monitor. You can verify the monitor has power by looking for a small glow in the Neck of the CRT. |
| Loose or Faulty Video Cable | Verify the cable is firmly connected from the computer Video port to the monitor. Check the video cable and make sure it is not pinched or frayed. Replace with a known good cable. | |
| Loose or Faulty Video Card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
|
| Faulty Monitor Chassis PCB | Verify that the fuses on the chassis PCB are good. Replace chassis or monitor if required. | |
| No Video and No Audio (Lights are Working) |
No Power to Computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the local voltage (115V in the US and Canada). Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position and AC Back Function in the BIOS is set to Full On. |
| Faulty Hard Drive | If the computer is powered on, you may have a faulty hard drive or corrupted software on the hard drive. Restore the Software to see if this solves the problem. Contact Tech Support for additional assistance. | |
| Picture is Dim or Faded | Picture needs Adjustment | Select DIAGNOSTICS®MONITOR TEST for test screens to help you to adjust the picture with the monitor remote control board. |
| Colors are poor | Colors need Adjustment | Select DIAGNOSTICS®MONITOR TEST for test screens to help you to adjust the color with the monitor remote control board. |
| Picture is Misaligned | Picture Geometry needs Adjustment | Select DIAGNOSTICS®MONITOR TEST for test screens to help you to adjust the geometry with the monitor remote control board. |
| Colors are Distorted | Monitor needs Degaussing | Press the degausser button on the monitor remote control board, or use a degaussing coil on the monitor. |
| Picture is Scrambled | Game is Set Up for Wrong Resolution | Insert the correct (EGA or VGA) Resolution Setup CD and reboot the game. When the drive opens, remove the CD and reboot again. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No Audio (Video and Controls are Working) |
Volume is Set too Low | Adjust volume settings from the Operator Menu. Verify that the Attract Volume is ON. |
| Faulty Wiring | Turn off the cabinet. Verify that audio wires are firmly connected to the computer, I/O PCB, and speakers. Verify no audio wires are frayed or shorting to ground. | |
| Blown Speakers | Remove the speaker grill covers, and visually inspect each speaker. | |
| No Power to the I/O PCB | Make sure the power cable is firmly connected to the PCB and the power port on the back of the computer. Make sure the red LED is lighted on the PCB. | |
| Faulty Audio AMP on I/O PCB | To verify audio is working at the computer, connect stereo headphones to the green computer audio port. Test the PCB in another working cabinet. | |
| Audio is Distorted or Muffled | Blown Speakers | Remove the speaker grill covers, and visually inspect each speaker. |
| Faulty Wiring | A weak or low muffled sound is a sign of reversed speaker wires. Try swapping the wires on one speaker. | |
| No Sound from One Speaker (Faulty Sound Channel) | Faulty Audio AMP on I/O PCB | To verify audio is working at the computer, connect stereo headphones to the green computer audio port. Test the PCB in another working cabinet. |
| Blown Speaker(s) | Remove the speaker grill and visually inspect each speaker. Try adjusting the volume levels. | |
| Faulty Wiring | Turn off the cabinet. Verify that audio wires are firmly connected to the computer, I/O PCB, and speakers. Verify no audio wires are frayed or shorting to ground. | |
| Audio hum | Fault in AC Wiring | A constant low hum in the speakers can be caused by a ground loop, or reversed AC line and neutral wires to a component such as a power supply. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No Trackball or Button Functions (Audio is working) |
Faulty USB Cable | Verify that the USB Cable is firmly connected from the computer to the I/O PCB. Try a new USB cable |
| Faulty I/O PCB | Test the I/O PCB in another cabinet. | |
| Buttons Do Not Work | Faulty Micro Switch | Replace the micro switch on the affected button. Verify that the wires are connected to the correct spades on the micro switch. |
| Faulty Wiring | Turn off the cabinet. Verify that all the wires are firmly connected to the buttons and I/O PCB. Verify that no wires are frayed or improperly shorting to ground. | |
| Faulty I/O PCB | Test the I/O PCB in another cabinet. | |
| Trackball Does Not Work | Faulty I/O PCB | Test the I/O PCB in another cabinet. |
| Faulty Wiring | Verify the trackball in a working cabinet. Verify that no wires are frayed or improperly shorting to ground. | |
| Sloppy or Poor Trackball Response | Faulty TTL Sensors or Dirty or Worn Parts in Trackball |
Refer to Trackball Service in your System Manual for instructions on disassembling the trackball to clean or replace parts. Check the Trackball RPM in a Practice game. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Cabinet Gets Very Warm | Faulty Ventilation Fan | Verify that the ventilation fan is working. Replace the fan if worn or spinning slowly. |
| Ventilation Holes on Cabinet are Blocked | Make sure you have proper clearance around the ventilation fan, and all ventilation holes are clear of dust and debris so that air can flow freely. | |
| Marquee Lamp is Faulty or Intermittent | Faulty Fluorescent Tube | Check the fluorescent tube for darkened or cracked ends. Replace the fluorescent tube if it looks worn. |
| Faulty Fluorescent Fixture | Verify the fluorescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. | |
| Wrong Number of Credits Given When money is Inserted | Incorrect Setting in Operator Menu | Verify the Coin settings from the Operator Menu, and adjust them as necessary. |
| Faulty Wiring | Turn off the cabinet. Verify that all the wires are properly connected to each coin mech or Bill Validator. Verify that no wires are frayed or improperly shorting to ground. | |
| Game Will Not Accept Coins | Faulty Coin Mech | Verify the coin mech is not jammed. Make sure the mech is properly aligned and latched to the coin door. |
| Faulty Ground Wire | Make sure the coin door is securely connected to ground. | |
| Dollar Bill Acceptor not working | Incorrect Dipswitch Setting | Set dipswitches for Long Pulse or Gaming (not Short Pulse or Vending). |
| Faulty Bill Validator | Verify the bill validator is powered ON and working. If the bill validator is faulty, it will usually blink an error code on the inside of the coin door. | |
| No power | Power Strip not Plugged in or Turned Off | Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate are secure and the power strip ON/OFF switch is ON. |
| Cabinet not Plugged in or Turned Off | Make sure the Cabinet AC Power Cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Network Connection Problems | Check Server Status Page | Make sure the IP displayed is not 127.0.0.1. If it is, DHCP is failing to assign an IP address. Text on this screen is green if the connection is working. |
| No Connection to One Server | Server Maintenance being done | If the Server Status screen shows no connection to just one of the Puck Off servers, the server may be down for maintenance and should be working shortly. |