Categories: | Video | Audio | Guns | Miscellaneous |
Problem | Possible Cause | Possible Solution |
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No picture or Corrupted picture on monitor |
Power problem | Check the monitor power cord and power strip. |
Loose or faulty video cable | Verify that the video cable is firmly connected from the monitor to the video card in the computer. While the monitor is powered ON, disconnect the video cable. You should briefly see a message on-screen saying No Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. Connect the cable to a different monitor to verify the signal. | |
Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
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No video and no audio (Note: It may take nearly 2 minutes to boot and start the game) |
No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area, 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position and After Power Failure in the BIOS is set to Power On. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |
Corrupted software | Reload the software from the disks. If you continue to have problems, you may have a faulty hard drive. | |
Faulty hard drive | If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support. | |
Video image size is too big for screen | Wrong dongle version | Check Cabinet Info in Operator Menu. You should see CAB: Standard. If you see CAB: Deluxe, you have the wrong game dongle. Contact Tech Support. |
Monitor resolution is wrong | You may need to set resolution manually | See your System Manual for instructions for setting the monitor resolution manually. |
Picture is dim or faded | Video output needs adjustment | Adjust the brightness, contrast, and gamma setting from Monitor Settings in the Operator Menu. |
Picture color is poor | Color needs adjustment | Use the monitor remote control to adjust the red, green, and blue color settings. Use the Test Screens in Monitor Settings in the Operator Menu to aid with color adjustments. |
Picture geometry is misaligned | Geometry needs adjustment | Use the monitor remote control to adjust the picture height and width, and other geometry. Use the Test Screens from Monitor Settings in the Operator Menu to aid with adjustments. |
Problem | Possible Cause | Possible Solution |
---|---|---|
No audio or Poor sound from one or more speakers |
Volume set too low | Use the VOL UP button on the Operator Button Panel to raise the volume. |
Faulty wiring | Verify that all the wires are firmly connected to the speakers, Audio Amp PCB, and green computer audio port. Verify that no wires are frayed or improperly shorting to ground. | |
Blown speakers | Remove the grill and inspect each speaker for visible damage. Run the Speaker Test from the Operator Menu to verify each speaker is working. | |
Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each affected speaker. | |
Faulty Audio Amp | To verify audio is working at the computer, connect stereo headphones to the computer audio port. | |
Audio hum | Faulty power supply | A constant low hum in the speakers can be caused by a faulty power supply. This could be either an external DC power supply or the computer power supply. |
Open ground | Check all ground wires in the cabinet. Make sure the AC wall outlet is properly grounded. |
Caution: Disconnect the cabinet AC power cord before disconnecting or connecting any gun cables. Failure to do so may damage the gun PCB.
Problem | Possible Cause | Possible Solution |
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No force-feedback recoil in gun | Faulty DC power supply | Make sure the DC power supply is putting out +24 VDC. |
Kicker turned off | Turn on the Gun Force Feedback under Game Settings in the Operator Menu. | |
Faulty coil | Check wiring inside gun. Replace coil if faulty. | |
Force-Feedback recoil and LED flash in the wrong gun | Gun wiring is reversed | To compensate, change the Swap Guns setting under Game Settings in the Operator Menu. |
A button or trigger does not work | Faulty micro switch or wiring | Check micro switch inside gun. Check wiring. Make sure no wires are pinched in the gun case. |
A button or trigger does not work | Faulty micro switch or wiring | Check micro switch inside gun. Check wiring. Make sure no wires are pinched in the gun case. |
Gun(s) not working or Message at boot indicates gun(s) not detected |
Faulty wiring | Verify that all wires are firmly connected and no wires are frayed or improperly shorting to ground. |
Disconnected USB or DC power | Check all power and USB connections. If all gun lights are off, this indicates a problem with +12 VDC power. | |
Blown fuse in gun power harness | Check the fuses (MDL 2A Slo Blo) in the gun power harness. | |
Gun(s) connected to faulty USB port | To test a USB port, turn off the game, disconnect the device from the port, and then connect the game dongle to the port. Reboot the game. A No Dongle message indicates the port is bad. If the game starts, the port is working. After the test, turn off the cabinet, reconnect all devices to the correct USB ports, and reboot. Important: Disconnect power before changing any USB connections. |
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Faulty power supply | Verify DC power supply is putting out the correct voltages. | |
Gun does not aim properly | Gun out of Calibration | Calibrate the gun from the Controller Test screen in the Operator Menu. |
Faulty pot or gear | Check gun pots and gears. | |
No lights on gun | Check +12 VDC power | Check wiring and make sure the DC power supply is putting out +12 VDC |
Fuses blow | Pinched wires | Make sure no wires are pinched by the gun case. |
Faulty power supply | Test voltage output and replace power supply if faulty. | |
LED readout on gun not working or looks strange | Faulty Gun PCB | Check all connections to the Gun PCB (it is powered by +5 VDC from the USB connection). Replace PCB if faulty. |
Problem | Possible Cause | Possible Solution |
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No power | Power strip not plugged in or turned off | Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC Power Plate are secure and the power strip ON/OFF switch is ON. |
Cabinet not connected or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
Blown fuse in power plate | Check the fuse in the power entry module in the power plate. | |
Computer will not boot | Power cycling the PC only, instead of cabinet, can cause the PC to not power up | Sometimes, if you power cycle the PC but not the cabinet, the PC will not power up. To fix this, power OFF the cabinet, disconnect the guns and GVRI/O PCB from the USB ports, and then power ON the cabinet. Once the computer reboots and you see the error screen saying devices are missing, power OFF the cabinet. Reconnect the USB devices and power ON the cabinet. Note: It is better to always reboot the cabinet rather than just the PC. Power OFF before you connect or disconnect USB devices or you will damage the gun PCB. |
Game dongle not found by system computer | Game dongle not connected | Power off the game, connect the game dongle, and then power the game on. |
Software loaded without Dongle | The Game Dongle must be connected when you load software on the System PC. Turn off the game, connect the dongle, and then reload the software. | |
Faulty game dongle or wrong dongle version | Make sure the dongle is connected properly. (USB dongles illuminate when recognized by the computer.) Contact Tech Support if you need to order a new dongle. | |
Faulty port | Test the dongle in a different USB port. (Caution: Turn off power before connecting or disconnecting a dongle.) | |
Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. Replace a fan if it is worn or spinning slowly. Make sure the fan is getting +12 VDC from the DC power supply. |
Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely. | |
Marquee lamp does not light or is intermittent | Faulty florescent tube | Check the florescent tube for darkened or cracked ends. Replace the florescent tube if it looks worn. |
Faulty florescent fixture | Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. | |
Credits only work on left player (Player 1) | Wrong dongle version | Check Cabinet Info in Operator Menu. You should see CAB: Standard. If you see CAB: Deluxe, you have a Deluxe Cabinet game dongle, which requires a second coin mech for Player 2. Contact Tech Support. |
Wrong number of credits given when coins or bills are inserted | Incorrect setting in Operator Menu | Adjust settings from Game Settings in the Operator Menu. |
Faulty wiring | Disconnect the cabinet from AC power. Verify that all wires are firmly connected to the coin mech and bill validator, and ground wires are properly connected. Verify that no wires are frayed or improperly shorting to ground. | |
Faulty coin mech | Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door. Repair or replace if faulty. | |
Coin meter does not work | Blown fuse(s) on GVRI/O Mini PCB | Replace the 5 Amp fuse(s) on the GVRI/O Mini PCB (only used on PCB versions 01 and 02). |