| Categories: | Video (LCD) | Video (CRT) | Audio | Driving Controls | Cabinet Linking | Miscellaneous | Error Messages |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No picture or Corrupted picture on monitor You hear the audio |
Power problem | Check the Power On LED on the monitor power supply. Make sure the power cord is connected to the power strip and the power strip is on. |
| Loose or faulty DVI video cable | Verify that the video cable is firmly connected from the monitor to the video card in the computer. While the monitor is powered ON, disconnect the video cable. You should briefly see a message on-screen saying No Input Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. Connect the cable to a different monitor to verify video output. | |
| Loose or faulty connections between LCD Panel and Control PCB | Make sure that all harnesses between the control PCB and LCD panel are connected properly. Check the DVI video cable and power connection. Make sure the LCD Control PCB connector is properly connected and not cracked or broken (see Figure 20). If you hear Alert beeps from the System PC, contact Technical Support for assistance. |
|
| Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
|
| No video and no audio Note: It takes about 3 minutes to boot and start the game. |
PC power switch is off | If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position. |
| BIOS setting has changed | Check the BIOS settings (see page 39). For Asus motherboards, under Power, select APM Configuration, and make sure Restore on AC Power Loss is set to Power On. For Gigabyte motherboards, under Power Management Setup, make sure AC Back Function is set to Full-On. . | |
| No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to 115V. Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If you have checked all power connections, and the fan in the computer power supply does not come on, the computer power supply may be bad. |
|
| Corrupted software or Faulty hard drive |
Restore the software (see page 10). If you continue to have problems, you may have a faulty hard drive. Contact Technical Support. | |
| Picture is dim or faded | Gamma and/or Vibrance needs adjustment | Adjust the monitor Gamma and/or Vibrance setting from the Operator Menu Diagnostics screens (see your Operation Manual for more information). If this does not give adequate results, increase brightness using the monitor remote control board mounted to the back of the monitor. |
| Red or green horizontal lines on monitor | Faulty LCD control PCB | Contact Technical Support for assistance. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No picture on monitor | Power problem | Verify the AC power connection to the monitor. You can verify that the monitor has power by looking for a small glow in the neck of the CRT. |
| Loose or faulty video cable | Verify that the video cable is firmly connected from the monitor to the video card on the computer. While the monitor is powered ON, disconnect the video cable. You should see a message on-screen saying No Signal to verify the monitor is working. Check the video cable and make sure it is not pinched or frayed. | |
| Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. | |
| Faulty monitor chassis PCB | Verify that the fuses on the monitor chassis PCB are good and that all connections are firm. | |
| Picture is dim or faded | Gamma needs adjustment | Use the monitor remote control board to adjust the brightness and contrast settings. Adjust the monitor gamma setting from the Operator Menu to increase overall brightness (see page 36). |
| Color is poor | Color needs adjustment | Use the monitor remote control board to adjust the red, green, and blue color settings. |
| Picture is misaligned | Geometry needs adjustment | Use the monitor remote control board to adjust the picture height and width as well as other geometric adjustments. |
| No video and no audio (Note: It may take nearly 2-1/2 minutes to boot and start the game.) |
No power to computer | Verify the computer is ON by the green LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area: 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. |
| Corrupted software | Reload the software from the System Restore CDs. If you continue to have problems after you reload the software, you may have a faulty hard drive. | |
| Faulty hard drive | If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support. | |
| Poor picture | Monitor connected to wrong port | The monitor must be connected to the VGA Video port on the video card, not to the video port in the computer motherboard. Make sure that the monitor video cable is connected to the VGA Video port located below the audio connectors (see Figure 61 on page 80). |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No audio | Volume set too low | Enter the Operator Menu and adjust Audio Settings to raise the volume. Verify that the Master Volume is set high enough. Verify the volume is not turned all the way down at the Audio Amp PCB (see Figure 41 on page 51). |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. (See Figure 57 on page 76 for audio wiring). | |
| Blown speakers | Remove the grills and inspect each speaker for visible damage. Run the Speakers Test from the Operator Menu to verify each speaker is working. | |
| Faulty audio amp PCB | You can verify the Audio Amp PCB is working by installing it into another working cabinet. If that is unavailable to you, plug a simple computer speaker into the audio ports on the computer and verify that sound is working at the computer. | |
| Poor sound from one or more speakers | Blown speakers | Remove the grills and inspect each speaker for visible damage. Run the Speakers Test from the Operator Menu to verify each speaker is working. |
| Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. (See Figure 57 on page 76 for audio wiring). | |
| Faulty audio amp PCB | You can verify the Audio Amp PCB is working by installing it into another working cabinet. If that is unavailable to you, plug a simple computer speaker into the audio ports on the computer and verify that sound is working at the computer. | |
| Faulty wiring | Verify that all the wires are firmly connected to each speaker and the Audio Amp PCB. Verify that no wires are frayed or improperly shorting to ground. | |
| Audio hum | Faulty power supply | A constant low hum in the speakers can be caused by a faulty power supply. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Buttons do not work | Faulty micro switch | Replace the micro switch on the button and re-test. |
| Faulty wiring | Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the GVRI/O Mini PCB (or Nytric I/O PCB on older games). Verify that the wires are connected to the correct spades on the button micro switch (see Figure 10 on page 19). Verify that no wires are frayed or improperly shorting to ground. Check for broken wires at cable-tie points. |
|
| Faulty I/O PCB | Make sure that all connections to the PCB are firm. Replace PCB if faulty. | |
| Steering pulls to one side | Faulty Force-Feedback PCB | Verify that the force-feedback PCB is getting +24 VDC power. Test the PCB in a working cabinet. |
| Faulty motor | Test the steering motor in a working cabinet. | |
| Faulty 24 VDC power supply | Use a volt meter to verify that the force-feedback power supply is putting out +24 VDC. | |
| Pot wires reversed | Check the wires between the steering pot and Force Feedback PCB. | |
| Sloppy or poor steering | Poor calibration | Calibrate the steering from Diagnostics: Play Control Test in the Operator Menu (see page 16). |
| Faulty 5 KΩ steering pot | Test calibration from Diagnostics: Play Control Test in the Operator Menu. Replace pot if faulty (see page 14). | |
| Loose set screw | Check the set screws in the steering assembly. | |
| Loose shaft nut | Tighten the 3/4" shaft nut shown in Figure 6. | |
| Loose or worn drive belt or motor gear | Turn off the cabinet. Open the driving control panel and inspect the belt and gears on the steering motor (see page 15). | |
| Faulty Force-Feedback PCB | Verify that the PCB is getting +24 VDC power. Test the PCB in a working cabinet. Calibrate the steering from Diagnostics: Play Control Test in the Operator Menu. | |
| Steering does not auto-calibrate | Faulty USB cable or PCI USB card | Test by connecting to a motherboard USB port. You may need to reboot twice for Windows to find the device. Also try a new USB cable. After testing, re-connect to a PCI USB port to minimize the risk of intermittent steering loss due to static shock (again, reboot twice). |
| Faulty Force-Feedback PCB | Verify that the PCB is getting +24 VDC power. Test the PCB in a working cabinet. | |
| Steering wheel shakes | Faulty 5 KΩ steering pot | Test pot for smooth resistance. If you replace the pot, be sure to calibrate it from Diagnostics: Play Control Test in the Operator Menu (see page 16). |
| Steering stops working (Intermittent) | Force-Feedback PCB connected to wrong USB port | To minimize the risk static shock, the force-feedback PCB should be connected to a PCI USB port, not to a motherboard USB port. Static shock can cause intermittent steering feedback failure. See Figure 34 on page 65 for a diagram of the computer ports. |
| No force-feedback in the steering | Belt is broken | Replace belt (see page 15). |
| Motor gear is worn | Inspect the motor gear and replace if worn. | |
| Faulty motor | Test the steering motor in a working cabinet. | |
| Faulty 24 VDC power supply | Use a voltmeter to verify that the power supply is putting out +24 VDC. | |
| Steering motor not properly grounded | Make sure the steering motor frame is properly grounded to help minimize the risk of static shock. | |
| Faulty Force-Feedback PCB | Verify that the PCB is getting +24 VDC power. Test the PCB in a working cabinet. | |
| Force-Feedback PCB connected to wrong USB port | To minimize the risk static shock, the force-feedback PCB should be connected to a PCI USB port, not to a motherboard USB port. Static shock can cause intermittent steering feedback failure. See Figure 34 on page 65 for a diagram of the computer ports. | |
| Shifter does not work in one gear | Faulty micro switch | Replace the faulty micro switch. See Figure 11 on page 20. |
| Pinched wire | Make sure wires are not pinched by the shifter housing. | |
| Shifter goes into wrong gear | Wires are switched or pinched | Make sure all wires are connected to correct micro switches and are not pinched by the shifter housing. |
| Shifter does not work | Faulty I/O PCB | Check wiring between the shifter and I/O PCB. Replace PCB if faulty. |
| Gas or brake does not work properly | Pot is out of calibration | Calibrate the pedals from Diagnostics: Play Control Test in the Operator Menu (see page 16). If you replace a pot or the computer, always recalibrate the pedals. (Pedals do not auto-calibrate when you reboot the game.) |
| Faulty 5 KΩ pot | Test the pot for smooth resistance. If you replace the pot, be sure to calibrate the pedals from Diagnostics: Play Control Test in the Operator Menu (see page 16). | |
| Loose set screw | A loose set screw can cause the pedal to work only on a partial range of its motion. Tighten the set screw. | |
| Feels like brake stays on during game | Dead spot in the brake pot | Test the brake pot and replace if bad. See page 16. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Cabinets will not link | Faulty wiring | Verify that a CAT-5 or better Ethernet cable is connected between the Ethernet port on the AC Power Plate and the computer. (CAT-5 cables have 8 wires.) While the cabinet is powered on and connected to another cabinet, verify the green LED on the Ethernet card is lit. If you are using an Ethernet hub or switch, verify green LEDs on the hub or switch light for each Ethernet port that is connected. |
| Cross-over coupler not used or used improperly | To connect two cabinets, use one cross-over coupler. Do not use a crossover coupler with a hub or switch.
Note: Some newer motherboards used for Carbon can be directly connected with an Ethernet cable and do not require a crossover coupler. |
|
| Crossover coupler is not CAT-5 | Newer motherboards require a CAT-5 (8-wire) crossover coupler. Some older systems shipped with crossover couplers that are not CAT-5 compliant. | |
| Faulty Ethernet hub or switch | Verify the LEDs on the Ethernet hub or switch are lit for each port used. If possible, verify the hub or switch is working by connecting it to a known working computer network or set of linked cabinets. | |
| Hub or switch is not 10/100/1000 Mbps | Use a 10/100/1000 Mbps (Gigabit) hub or switch to link three or four cabinets. (Some older games will link with a 10/100 hub or switch.) | |
| Duplicate Link ID numbers | If you get a duplicate Link ID number error on-screen, go into the Operator menu and correct the Link ID number for each cabinet that displays the error message. Each cabinet in the networked group must have a unique link ID number. | |
| Mixed Software Comm Versions | Verify that all cabinets are running the same Software Comm Version, shown in the Machine Settings: Info screen. (Some older games list only the Software Version.) |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No power | Power strip not plugged in or turned off | Make sure the power strip ON/OFF switch is ON, and the light on the power strip is on. If the light is off, make sure the connections to the AC power plate and power transformer terminals are secure. |
| Cabinet not connected or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Game Dongle not found by system computer | Game Dongle not connected | Make sure the Game Dongle is securely connected. Power the cabinet off and then on. |
| Faulty Game Dongle | Make sure the dongle is connected properly. It will light-up red when recognized by the computer.) Contact Tech Support to exchange a faulty dongle. | |
| Software loaded without Dongle | The Game Dongle must be connected when you load software on the System PC. Power off the game, connect the dongle, and then reload the software. | |
| Faulty USB port | Test the dongle in a different USB port. (Caution: Turn off power before connecting or disconnecting a dongle.) | |
| Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. It is located above the monitor access door on the back of the cabinet. Replace the fan if it is worn or spinning slowly. |
| Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air is freely blowing out of the cabinet. | |
| Marquee lamp does not light or is intermittent | Faulty florescent tube | Check the florescent tube for darkened or cracked end. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture | Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. | |
| Faulty wiring | Check the AC power connection to the fixture. | |
| Carbon Deluxe Only: Left Headlight and Marker Light do not work properly | Incompatible GVRI/O Mini PCB Installed | Check the I/O Board version in Machine Settings: Info in the Operator Menu. If you have version 0470, please contact GLOBAL VR Support for a replacement (this version does not have outputs for those lights). |
| Wrong Date or Time in Menus | Date or time needs to be set | Refer to Setting the Date and Time in your System Manual. |
| Game will not accept coins | Faulty coin mech | Verify the coin mech is not jammed and is properly aligned and latched to the coin door. |
| Faulty ground wire | Check the ground wire to the coin door. | |
| Wrong number of credits shown | Incorrect setting | Adjust settings from the Operator Menu. |
| Faulty wiring | Disconnect cabinet power cord. Check all coin mech wiring. Verify no wires are frayed or shorting to ground. | |
| Optional DBA not working | Incorrect dipswitch setting | Set dipswitches for Long Pulse or Gaming (not Short Pulse or Vending). |
| Very long wait before System Recovery Disk runs | Drive A is enabled in the BIOS Settings | Check the BIOS settings (see page 39). For Asus motherboards, under Main, set Legacy Diskette A to Disabled. For Gigabyte motherboards, under Standard CMOS Features, set Drive A to None. |
The messages below may appear at boot if the software detects a hardware problem. (Upgrade cabinets may also display card dispenser error messages.)
Boot Error Message |
Explanation and Solution |
| Dongle Missing or Invalid | Make sure the USB Game Dongle is firmly connected. |
| Invalid Dongle: Incorrect Game Version | Dongle does not match game version. If you upgrade the software, be sure you connect the corresponding Game Dongle. |
| There is a CD in the Drive | Eject the CD from the drive. Press the START button to continue to boot the game. |
| Error Detected with GVRIO Board | The GVRI/O Mini PCB is either disconnected or malfunctioning, or the USB port or cable is faulty. Check all connections to the PCB. Test in a different USB port and with a different USB cable. Replace the PCB if faulty. |
| Incorrect GVRIO Board | The screen will display the revision numbers of the GVRI/O Mini PCB installed, and the one required. Contact your distributor to order the correct GVRI/O Mini PCB. |
| Select a Link ID (Screen appears if a duplicate Link ID is detected) |
The cabinet has the same Link ID as another cabinet. Turn the wheel to select a different Link ID from the screen and press START. Number the cabinets in sequence from left to right. |
| Steering Auto Calibration failed. Please turn the wheel all the way left and all the way right | The software detected a problem with steering. Once you turn the wheel, the software will determine whether the problem is with the steering pot or the force-feedback. If the problem is with the force feedback, you will be given the option to start the system without force feedback. If the steering pot is not working, the game cannot be started. See page 13 for steering service. |
| Card Reader Missing | Message will appear at boot if the card reader is not detected. |
| Attract Mode Error Messages | Explanation and Solution |
| A Red Dot appears in the lower right corner of the Attract Screen | Indicates hardware error, usually with a button, gas or brake pot, or steering. Explanation is displayed on Machine Settings: Info screen in Operator Menu. |
| A Blue Dot appears in the lower right corner of the Attract Screen | Indicates Cabinet Mismatch error in linked cabinets. Explanation is displayed on Machine Settings: Info screen. The following conditions will cause a Blue Dot error message: Winner Gets Free Game not set the same on all cabinets Free Game Min Players not set the same on all cabinets Race Length not set the same on all cabinets Duplicate Cabinet Link ID Different Software Comm Version on one or more cabinets Different Tracks Disabled Different Region (Set by Game Dongle) |