Madden^® Football Troubleshooting Guide

Categories:

Video

Audio

Game Controls

Miscellaneous

Error Screens

Video Troubleshooting

Problem	Possible Cause	Possible Solution
No picture on monitor	Power problem	Verify the AC power connection to the monitor. You can verify that the monitor has power by looking for a small glow in the neck of the CRT.
	Loose or faulty video cable	Verify that the video cable is firmly connected from the monitor to the video card on the computer. While the monitor is powered ON, disconnect the video cable. You should see a message on screen saying No Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed.
	Loose or faulty video card	When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. Open the computer and make sure the video card is firmly seated in the slot and the fan is spinning fast. If the video card is faulty, contact technical support.
	Faulty monitor chassis PCB	Verify that the fuses on the monitor chassis PCB are good and that all connections are firm.
Picture color is poor	Color needs adjustment	Use the monitor remote control board to adjust the red, green, and blue color settings. Use the Test Monitor screens in the Operator Menu Diagnostics screen to aid with adjustments.
Picture geometry is misaligned	Geometry needs adjustment	Use the monitor remote control board to adjust the picture height and width as well as other geometric adjustments. Use the Test Monitor screens in the Operator Menu Diagnostics screen to aid with adjustments.
No video and no audio (Note: It may take nearly 1 1/2 minutes to boot and start the game)	No power to computer	Verify the computer is ON by the green LED on the front of the computer, visible through the coin door. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area: 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. Press the power button on the front of the computer. If the computer boots, check the power settings in the BIOS. (Click for detailed information on setting the computer BIOS (CMOS).)
	Corrupted software	Reload the software from the System Restore CDs. If you continue to have problems after you reload the software, you may have a faulty hard drive.
	Faulty hard drive	If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support.
Poor picture	Monitor connected to wrong port	The monitor must be connected to the VGA Video port on the video card, not to the video port in the computer motherboard. Make sure that the monitor video cable is connected to the VGA Video port located below the audio connectors.

Audio Troubleshooting

Problem	Possible Cause	Possible Solution
No audio	Volume set too low	Enter the Operator Menu and adjust Audio Settings to raise the volume. Verify that the Master Volume is set high enough. Verify the volume is not turned all the way down at the Audio Amp PCB.
	Faulty wiring	Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground.
	Blown speakers	Remove the grills and inspect each speaker for visible damage. Run the Speakers Test from the Operator Menu to verify each speaker is working.
	Faulty audio amp PCB	You can verify the Audio Amp PCB is working by installing it in another working cabinet. If that is unavailable to you, connect stereo headphones to the audio ports on the computer and verify that sound is working at the computer.
Poor sound from one or more speakers	Blown speakers	Remove the grills and inspect each speaker for visible damage. Run the Speakers Test from the Operator Menu to verify each speaker is working.
	Reversed wires	A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker.
	Faulty audio amp PCB	You can verify the Audio Amp PCB is working by installing it in another working cabinet. If that is unavailable to you, connect stereo headphones to the audio ports on the computer and verify that sound is working at the computer.
	Faulty wiring	Verify that all the wires are firmly connected to each speaker and the Audio Amp PCB. Verify that no wires are frayed or improperly shorting to ground.
Audio hum	Faulty power supply	A constant low hum in the speakers can be caused by a faulty power supply.

Control Troubleshooting

Problem	Possible Cause	Possible Solution
Buttons do not work	Faulty micro switch	Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch.
	Faulty wiring	Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the USB I/O Extreme PCB. Verify that no wires are frayed or improperly shorting to ground.
	Faulty USB I/O Extreme PCB	Make sure that all connections to the PCB are firm. Replace PCB if faulty.
Joystick does not work	Faulty joystick PCB	Replace joystick PCB. (See your System Manual for instructions.)
	Faulty wiring	Disconnect the cabinet from AC power. Verify that all the wires are firmly connected to the joystick. Verify that no wires are frayed or improperly shorting to ground.
	Faulty USB I/O Extreme PCB	If the USB I/O Extreme PCB is not working, some or all of the buttons and joysticks connected to it will not work. Make sure that all connections to the card are firm. Replace PCB if faulty.
No joystick or button functions	No power to the USB I/O Extreme PCB	The LED on the USB I/O Extreme PCB will light when either DC power or USB is connected. To check the power connection, disconnect the USB connector. If the LED remains lit, the PCB is receiving DC power.
	Faulty wiring	Verify that all connectors are firmly connected to the USB I/O Extreme PCB. Verify that no wires are frayed or improperly shorting to ground in the wire harness.
	Faulty USB I/O Extreme PCB	Make sure that all connections to the PCB are firm. Replace PCB if faulty.
	Faulty power supply	Verify that the DC power supply is working.
Joystick feels loose or doesn’t center properly	Bad joystick grommet	Replace the joystick grommet. (See your System Manual for instructions.)

Miscellaneous Troubleshooting

Problem	Possible Cause	Possible Solution
No power	Power strip not plugged in or turned off	Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate terminals are firm and the power strip ON/OFF switch is ON.
No power	Cabinet not connected or turned off	Make sure the AC power cord is firmly connected to the power plate and a working AC outlet, and the cabinet ON/OFF switch is ON.
Game dongle not found by system computer	Game dongle not connected	Power off the game, connect the game dongle to the computer parallel port, and then power the cabinet on.
	Faulty game dongle	Make sure the dongle is connected properly. Contact Technical Support to order a new dongle.
	Faulty parallel port	If you try a different game dongle and reboot the game, but the dongle still is not recognized, contact Tech Support. (Caution: Turn off power before connecting or disconnecting a dongle.)
Cabinet gets very warm	Faulty ventilation fan	Verify that the exhaust fan is working. It is located under the vents at the top of the cabinet. Replace the fan if it is worn or spinning slowly.
Cabinet gets very warm	Cabinet ventilation holes are blocked	Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely.
Marquee lamp does not light or is intermittent	Faulty florescent tube	Check the florescent tube for darkened or cracked end. Replace the florescent tube if it looks worn.
Marquee lamp does not light or is intermittent	Faulty florescent fixture	Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty.
Improper number of credits given when coins or bills are inserted	Incorrect setting in Operator Menu	Adjust settings from the Operator Menu.
	Faulty wiring	Disconnect the cabinet from AC power. Verify that all wires are firmly connected to the coin mech and bill validator. Verify that no wires are frayed or improperly shorting to ground.
	Faulty coin mech	Repair or replace the coin mech.
	Faulty bill validator	Repair or replace the bill validator.
Game will not accept coins or bills	Faulty coin mech	Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door.
Game will not accept coins or bills	Faulty bill validator	Verify the bill validator is powered on and working. If the bill validator is faulty it will usually blink an error code on the inside of the coin door.
Bill validator rejects too many bills	Poor ground	Verify the cabinet is properly grounded. If the bill validator has a green ground wire, make sure it is properly connected to ground.

Error Screens Displayed at Boot

Under certain conditions, message screens will appear when the system boots. These screens will time out and the cabinet will finish booting. The conditions are described below.