| Categories: | Video | Audio | Game Controls | Miscellaneous |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No picture or Corrupted picture on monitor (You hear the audio) |
Power problem | Check the Power ON LED on the 26" monitor or the 42" monitor power supply. Make sure the power cord is connected to the power strip and the power strip is on. |
| Loose or faulty video cable | Verify that the video cable is firmly connected from the monitor to the video card in the computer. While the monitor is powered ON, disconnect the video cable. You should briefly see a message on-screen saying No Input Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. Connect the cable to a different monitor to verify video output. | |
| 42" Deluxe: Loose or faulty connections between LCD Panel and Control PCB | Make sure that all harnesses between the control PCB and LCD panel are connected properly. Check the video cable and power connection. Make sure the LCD Control PCB connector is properly connected to the monitor. If you hear Alert beeps from the System PC, contact Technical Support for assistance. |
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| 42" Deluxe: Faulty DVI connector on monitor control PCB | Try using the VGA connector on the monitor control PCB. Either use a DVI to VGA adapter, or connect a VGA cable from the VGA port on the video card. If the video quality is not acceptable with VGA, order a replacement monitor control PCB. | |
| Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card if loose. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
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| No video and no audio Note: It takes about 1 ½ minutes to boot and start the game. |
PC power switch is off | If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position. |
| BIOS setting has changed | Check the BIOS settings. Under Power, select APM Configuration, and make sure Restore on AC Power Loss is set to Power On. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) | |
| No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to 115V. Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If you have checked all power connections, and the fan in the computer power supply does not come on, the computer power supply may be bad. |
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| Corrupted software or Faulty hard drive |
Restore the software. If you continue to have problems, you may have a faulty hard drive. Contact Technical Support. | |
| Picture is dim or faded | Gamma and/or Brightness needs adjustment | Adjust the monitor Gamma and/or Brightness setting from Diagnostics: Visual Diag in the Operator Menu. If this does not give adequate results, increase brightness using the monitor remote control for 26" standard cabinets, or the remote control PCB mounted to the back of the monitor for 42" deluxe cabinets. |
| Red or green horizontal lines on monitor | Faulty LCD control PCB | Contact Technical Support for assistance. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No audio | Volume set too low | Use the VOL UP button on the Operator Button Panel to raise the volume. Check Machine Settings in the Operator Menu and verify Master Volume is set high enough. |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and GVRI/O PCB. Verify that the audio cable is connected to the green port in the computer. Verify that no wires are frayed or improperly shorting to ground. To verify audio is working at the computer, connect stereo headphones to the computer audio port. |
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| Blown speakers | Remove the grills and inspect each speaker for visible damage. Select Diagnostics: Audio Diag from the Operator Menu to verify each speaker is working. | |
| Faulty Audio Amp on GVRI/O PCB | To verify audio is working at the computer, connect stereo headphones to the computer audio port. Test the GVRI/O PCB in another cabinet. | |
| Audio hum | Fault in AC Wiring | A constant low hum in the speakers can be caused by a ground loop, or reversed AC line and neutral wires to a component such as a power supply. |
| Poor sound from one or more speakers | Blown speakers | Remove the grills and inspect each speaker for visible damage. Select Diagnostics: Audio Diag from the Operator Menu to verify each speaker is working. |
| Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. | |
| Faulty audio amp on GVRI/O PCB | To verify audio is working at the computer, connect stereo headphones to the computer audio port. Test the PCB in another working cabinet. | |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and GVRI/O PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| A button does not work | Faulty micro switch | Replace the button micro switch and re-test. Verify that the wires are connected to the correct spades on the micro switch. |
| Buttons do not work | Faulty wiring | Disconnect the cabinet from AC power. Verify wires are firmly connected to each button and the GVRI/O Mini PCB. Verify the GVRI/O Mini PCB is connected to a PCI USB port in the computer. Verify that no wires are frayed or improperly shorting to ground. |
| Faulty GVRI/O Mini PCB | Make sure that all connections to the PCB are firm. Test PCB in another cabinet. Replace PCB if faulty. | |
| Joystick does not work | Faulty joystick PCB | Replace joystick PCB. (See your System Manual.) |
| Faulty wiring | Disconnect the cabinet from AC power. Verify that all the wires are firmly connected to the joystick and the GVRI/O Mini PCB. Verify GVRI/O Mini PCB is connected to a PCI USB port in the computer. Verify no wires are frayed or improperly shorting to ground. | |
| Faulty GVRI/O Mini PCB | Make sure that all connections to the PCB are firm. Test PCB in another cabinet. Replace PCB if faulty. | |
| No joystick or button functions | No power to the GVRI/O Mini PCB | The LED on the GVRI/O Mini PCB will light when either DC power or USB is connected. To check the power connection, disconnect the USB connector. If the LED remains lit, the PCB is receiving DC power. If it does not, check the power connection and troubleshoot the DC power supply. |
| Faulty wiring | Verify that all connectors are firmly connected to the GVRI/O Mini PCB, and the USB cable is firmly connected from the PCB to a PCI USB port on the computer. Verify that no wires are frayed or improperly shorting to ground. Try a different USB cable. | |
| Faulty GVRI/O Mini PCB | Make sure that all connections to the PCB are firm. Test PCB in another cabinet. Replace PCB if faulty. | |
| Joystick feels loose or doesn’t center properly | Bad joystick grommet | Replace the joystick grommet. (See your System Manual.) |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No power (No cabinet lights, video, or audio) |
Power strip not plugged in or turned off | Make sure the power strip ON/OFF switch is ON, and the light on the power strip is on. If the light is off, make sure the connections to the AC power plate and power transformer terminals are secure. |
| Cabinet not connected or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Blown fuse in power entry module | Check the fuse in the power entry module in the power plate. If blown, replace with GLOBAL VR Part # 0001.2512. | |
| Faulty power entry module | Disconnect the cabinet from AC power and check all connections to the power plate. Replace a faulty module with GLOBAL VR Part #CCM1600-ND. | |
| Game Dongle not found by system computer | Game Dongle not connected | Make sure the Game Dongle is securely connected. Power the cabinet off and then on. |
| Software loaded without Dongle | The Game Dongle must be connected when you load software on the System PC. Power off the game, connect the dongle, and then reload the software. | |
| Faulty Game Dongle | Make sure the dongle is connected properly. It will light-up red when recognized by the computer. Contact Tech Support to exchange a faulty dongle. |
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| Faulty USB port | Test the dongle in a different USB port and reboot. (Caution: Turn off power before connecting or disconnecting a dongle.) | |
| Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. Replace the fan if it is worn or spinning slowly. |
| Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure all ventilation holes are clear of dust and debris and that air is freely blowing out of the cabinet. | |
| Marquee lamp does not light or is intermittent | Faulty florescent tube | Check the florescent tube for darkened or cracked end. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture | Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. | |
| Faulty wiring | Check the AC power connection to the fixture. | |
| 42" Deluxe: CCFL light doesn't work | Faulty tube or inverter | First check power connections, then try a different inverter. If the light still doesn't work, replace the light tube. |
| Game will not accept coins | Faulty coin mech | Verify the coin mech is not jammed and is properly aligned and latched to the coin door. |
| Faulty ground wire | Check the ground wire to the coin door. | |
| Wrong number of credits shown | Incorrect setting | Adjust settings from the Operator Menu. |
| Faulty wiring | Disconnect cabinet power cord. Check all coin mech wiring. Verify no wires are frayed or shorting to ground. | |
| Optional DBA not working | Incorrect dipswitch setting | Set dipswitches for Long Pulse or Gaming (not Short Pulse or Vending). |
| Very long wait before System Recovery Disk runs | Drive A is enabled in the BIOS | Check the BIOS settings. Under Main, set Legacy Diskette A to Disabled. Make sure DVD ROM is set as 1st Boot Device. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |