| Problem |
Possible Cause |
Possible Solution |
| No picture on monitor |
Power problem |
Check the AC power connection to the monitor. You can verify that the monitor has power by looking for a small glow in the neck of the CRT. |
| Loose or faulty video cable |
Verify that the video cable is firmly connected from the monitor to the video card on the computer. While the monitor is powered ON, disconnect the video cable. You should see a message on-screen saying No Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. |
| Loose or faulty video card |
When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. |
| Faulty monitor chassis PCB |
Verify that the fuses on the monitor chassis PCB are good and that all connections are secure. |
| Picture is dim or faded |
Gamma needs adjustment |
Use the monitor remote control board to adjust the brightness and contrast settings. Adjust the monitor gamma setting from System Test in the Operator Menu to increase overall brightness. |
| Picture color is poor |
Color needs adjustment |
Use the monitor remote control board to adjust the red, green, and blue color settings. |
| Picture geometry is misaligned |
Geometry needs adjustment |
Use the monitor remote control board to adjust the picture height and width and other geometry. |
No video and no audio
(Note: It may take nearly 2 minutes to boot and start the game) |
No power to computer |
Verify the computer is ON by the green LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area: 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. |
| Corrupted software |
Reload the software from the CDs. If you continue to have problems, you may have a faulty hard drive. |
| Faulty hard drive |
If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support. |
| Poor picture |
Monitor connected to wrong port |
The monitor must be connected to the VGA Video port on the video card, not to the video port in the computer motherboard. Make sure that the monitor video cable is connected to the VGA Video port located below the audio connectors. |
| Problem |
Possible Cause |
Possible Solution |
| No audio |
Volume set too low |
Enter the Operator Menu and adjust Audio Settings to raise the volume. Verify that the Master Volume is set high enough. Verify the volume is not turned all the way down at the Audio Amp PCB. |
| Faulty wiring |
Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. |
| Blown speakers |
Remove the grills and inspect each speaker for visible damage. Run the Sound Test from System Test in the Operator Menu to verify each speaker is working. |
| Faulty audio amp PCB |
You can verify the Audio Amp PCB is working by installing it into another working cabinet. If that is unavailable to you, plug a simple computer speaker into the audio ports on the computer and verify that sound is working at the computer. |
| Poor sound from one or more speakers |
Blown speakers |
Remove the grills and inspect each speaker for visible damage. Run the Sound Test from System Test in the Operator Menu to verify each speaker is working. |
| Reversed wires |
A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. |
| Faulty audio amp PCB |
You can verify the Audio Amp PCB is working by installing it into another working cabinet. If that is unavailable to you, plug a simple computer speaker into the audio ports on the computer and verify that sound is working at the computer. |
| Faulty wiring |
Verify that all the wires are firmly connected to each speaker and the Audio Amp PCB. Verify that no wires are frayed or improperly shorting to ground. |
| Audio hum |
Faulty power supply |
A constant low hum in the speakers can be caused by a faulty power supply. |
| Problem |
Possible Cause |
Possible Solution |
| Buttons do not work |
Faulty micro switch |
Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch. |
| Faulty wiring |
Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the USB I/O card. Verify that no wires are frayed or improperly shorting to ground. |
| Faulty USB I/O card |
Make sure that all connections to the card are secure. Replace card if faulty. |
| Trackball does not work |
Faulty wiring |
Verify that no wires are frayed or improperly shorting to ground. |
| Sloppy or poor trackball response |
Faulty TTL sensors |
Go into the Operator Menu and run the Player Control test. Spin the trackball in all directions and verify that you are getting a good response. Hit the trackball as hard as you can and verify that the RPM displayed is over 9000 RPM. To replace the sensors, see the instructions in your System Manual. |
| Dirty trackball shafts and bearings |
Disassemble and clean the trackball shafts and bearings. Click here for information on cleaning the trackball and replacing trackball components.
|
| No trackball or button functions |
No power to the USB I/O card |
Make sure that the USB I/O card has DC power connected to it inside the computer. The LED on the USB I/O card will light when connected to either DC power or USB. To check, disconnect the USB connector. If the LED remains lit, the PCB is receiving DC power. Otherwise, open the computer and check the internal power connector. |
| Faulty wiring |
Verify that the DB-37 connector is firmly connected to the USB I/O card. Verify that no wires are frayed or improperly shorting to ground. |
| Faulty USB I/O Card |
Replace USB I/O card. |
| Problem |
Possible Cause |
Possible Solution |
| No power |
Power strip not plugged in or turned off |
Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate terminals are secure and the power strip ON/OFF switch is ON. |
| Cabinet not connected or turned off |
Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. |
| Game dongle not found by system computer |
Game dongle not connected |
Power off the game, connect the game dongle and then power the game on. |
| Faulty game dongle or wrong dongle version |
Make sure the dongle is connected properly. (USB dongles illuminate when recognized by the computer. Parallel dongles do not.) Contact Tech Support if you need to order a new dongle. |
| Faulty USB or parallel port |
If you try a different game dongle and reboot the game, but the dongle still is not recognized, contact Tech Support. (Caution: Turn off power before connecting or disconnecting a dongle.) |
| Cabinet gets very warm |
Faulty ventilation fan |
Verify that the exhaust fan is working. It is located under the vents at the top of the cabinet. Replace the fan if it is worn or spinning slowly. |
| Cabinet ventilation holes are blocked |
Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely. |
| Marquee lamp does not light or is intermittent |
Faulty florescent tube |
Check the florescent tube for darkened or cracked ends. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture |
Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. |
| Improper number of credits given when coins or bills are inserted |
Incorrect setting in Operator Menu |
Adjust settings from the Operator Menu. |
| Faulty wiring |
Disconnect the cabinet from AC power. Verify that all wires are firmly connected to the coin mech and bill validator and ground wires are properly connected. Verify that no wires are frayed or improperly shorting to ground. |
| Faulty coin mech |
Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door. Repair or replace if faulty. |
| Faulty bill validator |
Repair or replace the bill validator. |
| Bill validator rejects too many bills |
Faulty bill validator |
Verify the bill validator is powered on and working. If the bill validator is faulty it will usually blink an error code on the inside of the coin door. Check the DIP switch settings. |
| Poor ground |
Verify the cabinet is properly grounded. If the bill validator has a green ground wire, verify it is properly connected to the coin vault ground lug. |
| Some courses are not enabled |
All-Access Pass is not installed |
The All-Access Pass Software and dongle are required to run courses that were formerly for Tournament Systems only. If you restore software on the cabinet you must also re-install the All-Access Pass disk. |
| Courses disabled in menu |
Enable the courses from the Operator Menu. |
| Cabinet will not register |
Cabinet Registration is discontinued |
Tournaments and Cabinet Registration are no longer supported. |
| Can't login/dial in |
Cabinet Registration is discontinued |
| Tournaments Disabled |
Tournaments have ended |