| Problem |
Possible Cause |
Possible Solution |
| No picture on monitor |
Power problem |
Check the AC power connection to the monitor. You can verify that the monitor has power by looking for a dim glow in the neck of the CRT. |
| Loose or faulty video cable |
Verify that the video cable is firmly connected from the monitor to the VGA port in the computer. Make sure the cable is not pinched or frayed. To verify video is working at the computer, connect a VGA computer monitor. |
| Blown fuse on monitor chassis |
Refer to the monitor manufacturer's manual and check the fuse on the monitor chassis. |
| Picture is dim or faded |
Brightness/contrast needs adjustment |
Use the monitor remote control board to adjust the brightness and contrast settings. |
| Picture color is poor |
Color needs adjustment |
Use the monitor remote control board to adjust the red, green, and blue color settings. Use the color screens from Video Test in the Operator Menu to aid in adjusting colors. |
| Picture geometry is misaligned |
Geometry needs adjustment |
Use the monitor remote control board to adjust the picture height and width, and other geometry. Use the pin cushion screen from Video Test in the Operator Menu to aid with adjustments. |
| No video and no audio |
No power to computer |
Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area (115V or 230V). Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position. Make sure that AC Back Function in the BIOS is set to Full-On. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |
| Corrupted software |
Restore the software. If you continue to have problems, you may have a faulty hard drive. |
| Faulty hard drive |
If you continue to have problems after you restore the software, you may have a faulty hard drive. Contact Technical Support. |
| Problem |
Possible Cause |
Possible Solution |
No audio
OR
Poor sound from one or more speakers |
Volume set too low |
Adjust the audio from Sound Settings in the Operator Menu. |
| Faulty wiring |
Verify that all the wires are firmly connected to the speakers, USBlinx II PCB, headphone jack PCB, and green computer audio port. Verify that each wire is connected to the correct port and no wires are frayed or improperly shorting to ground. |
| Blown speakers |
Remove the speaker panel and inspect each speaker for visible damage. Run the Sound Test from the Operator Menu to verify each speaker is working. |
| Reversed wires |
A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. |
| Faulty USBlinx II PCB |
To verify audio is working at the computer, connect stereo headphones to the green computer audio port. |
| Faulty headphone jack PCB or audio cable |
Connect the audio cable directly from the computer to the USBlinx II PCB. If audio still does not work, try a different audio cable. |
No audio
& no controls |
USBlinx II PCB connected to a faulty USB port |
Try connecting to a different computer USB port. Try a different USB cable. Reboot the game. |
| Audio hum |
Faulty power supply |
A constant low hum in the speakers can be caused by a faulty power supply in the system computer. |
| |
Open ground |
Check all ground wires in the cabinet. Make sure the AC wall outlet is properly grounded. |
| Problem |
Possible Cause |
Possible Solution |
| Buttons do not work |
Faulty micro switch |
Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch. |
| Faulty wiring |
Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the USBlinx II PCB. Verify that no wires are frayed or improperly shorting to ground. Verify that wires are connected to the correct spades on the micro switches. |
| Faulty USBlinx II PCB |
Make sure that all connections to the USBLINX II PCB are secure. Replace PCB if faulty. |
| Controls do not work & audio does not work |
USBLINX II PCB connected to faulty USB port or cable |
Try connecting to a different computer USB port. Try a different USB cable. Reboot the game. |
| Joystick does not work in some directions |
Faulty wiring or micro switches |
Check all wires to the joystick. Test the four joystick micro switches. If the joystick does not work in diagonal directions, make sure the actuator is in the 8-way position. |
| Trackball does not work |
Faulty wiring |
Check the trackball connector. Verify that no wires are frayed or improperly shorting to ground. |
| Sloppy or poor trackball response |
Dirty trackball or faulty TTL sensors |
To clean trackball components or replace the sensors. |
| Problem |
Possible Cause |
Possible Solution |
| No power |
Power strip not plugged in or turned off |
Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate terminals are secure and the power strip ON/OFF switch is ON. |
| Cabinet not connected or turned off |
Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. |
| Blown fuse in power plate |
Check the fuses in the power entry module in the power plate. |
| Cabinet gets very warm |
Faulty ventilation fan |
Verify that the ventilation fan is working. It is located behind the grill at the top of the cabinet. Make sure the fan is connected to the AC power strip. Replace the fan if it is worn or spinning slowly. |
| Cabinet ventilation holes are blocked |
Make sure you have adequate clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely. |
| Marquee lamp does not light or is intermittent |
Faulty florescent tube |
Check the florescent tube for darkened or cracked ends. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture |
Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. |
| Improper number of credits given when coins are inserted |
Incorrect setting in Operator Menu |
Adjust from Credit/Coin Settings in the Operator Menu. |
| Faulty wiring |
Disconnect the cabinet from AC power. Verify that all wires are firmly connected to the coin mech. Verify that no wires are frayed or improperly shorting to ground. |
| Faulty coin mech |
Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door. Repair or replace if faulty. |
| Game will not exit from Operator Menu |
Corrupted software or faulty hard drive |
Restore the software. If the problem recurs, the hard drive may be faulty. Contact Tech Support. |