| Categories: | Video | Audio | Game Controls | Miscellaneous |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No picture or Corrupted picture on monitor You hear the audio |
Power problem | Check the Power On LED on the monitor power supply. Make sure the power cord is connected to the power strip and the power strip is on. |
| Loose or faulty video cable | Verify that the video cable is firmly connected from the monitor PCB to the video card in the computer. With the monitor powered ON, disconnect the video cable. You should briefly see a message on-screen saying No Input Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. Connect the cable to a different monitor to verify video output. | |
| Loose or faulty connections between LCD Panel and Control PCB | Make sure that all harnesses between the control PCB and LCD panel are connected properly. Inspect for damage or broken wires. Check the DVI video cable and power connector. If you hear Alert beeps from the System PC, contact Technical Support for assistance. |
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| Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Technical Support, open the computer and check the following: Make sure the video card is seated properly in the motherboard. Reseat the video card as needed. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. Power on the computer and make sure the fan on the video card is spinning fast. |
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| No video and no audio | BIOS setting has changed | If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position and AC Back Function in the BIOS is set to Full On. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |
| No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to 115V. Make sure the AC power cord is firmly connected to the computer and the power strip, and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. Verify the fan in the PC power supply is working. If the fan is off, the power supply may be faulty. |
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| Corrupted software or Faulty hard drive |
Reload the software from the CDs. If you continue to have problems, you may have a faulty hard drive. Contact Technical Support. | |
| Picture is dim or faded | Gamma and/or Vibrance needs adjustment | Adjust the monitor Gamma from the Operator Menu System Adjustments screen. If this does not give adequate results, increase brightness using the monitor remote control board mounted to the back of the monitor. |
| Red or green horizontal lines on monitor | Faulty LCD control PCB | Contact Technical Support for assistance. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No audio | Volume set too low | Use the VOL UP button on the Operator Button Panel to raise the volume. Check audio settings in the Operator Menu System Adjustments menu, and verify that the Master Volume is set high enough. Verify the volume pots are not turned all the way down on the Audio Amp PCB. |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. | |
| Blown speakers | Remove the grills and inspect each speaker for visible damage. Run System Tests: Sound Test from the Operator Menu to verify each speaker is working. | |
| Faulty audio amp PCB | To verify audio is working at the computer, connect stereo headphones to each computer audio port. Test the Audio Amp PCB in another cabinet. | |
| No power to audio amp PCB | Make sure the power harness is firmly connected to the Audio Amp PCB and the LED is lit on the PCB. | |
| Poor sound from one or more speakers | Blown speakers | Remove the grills and inspect each speaker for visible damage. Run System Tests: Sound Test from the Operator Menu to verify each speaker is working. |
| Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. | |
| Faulty audio amp PCB | To verify audio is working at the computer, connect stereo headphones to each computer audio port. Test the Audio Amp PCB in another working cabinet. | |
| Faulty wiring | Turn off the game. Verify that all the wires are firmly connected to the speakers and Audio Amp PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground. | |
| Audio hum | Fault in AC Wiring | A constant low hum in the speakers can be caused by a ground loop, or reversed AC line and neutral wires to a component such as a power supply. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Guns aim poorly or Throttle doesn't work properly |
Controls need calibration | Calibrate the Joystick and Throttle as described in the System Manual. |
| Controls do not work at all | USB cable disconnected | Make sure the USB cable is firmly connected from the GVRI/O Mini PCB to a PCI USB port on the computer. |
| Faulty USB port or cable | Try connecting to a motherboard USB port as a test. Try a different USB cable. Reboot the game. Replace PCI USB card if faulty. | |
| Faulty PCB | Make sure that all connections to the GVRI/O Mini PCB are secure. Test PCB in a different cabinet. Replace PCB if faulty. | |
| Joystick up/down and/or left/right motions do not work | Faulty pots | See Replacing Joystick Pots in the System Manual for information on testing and replacing the pots. |
| Faulty wiring | Check the harness connectors to the Joystick, and J6 on the GVRI/O Mini PCB. | |
| Joystick buttons do not work | Faulty wiring | Check the harness connectors to the Joystick, and J7 on the GVRI/O Mini PCB. |
| Throttle does not work | Faulty pot | See Replacing the Throttle Pot or Gear Wheel in the System Manual for information on testing and replacing the pot. |
| Faulty wiring | Check the harness connectors to the Joystick, and J6 on the GVRI/O Mini PCB. | |
| Throttle button does not work | Faulty wiring | Check the harness connectors to the Joystick, and J9 on the GVRI/O Mini PCB. |
| Faulty micro switch | Replace the Throttle Handle as described in the System Manual. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No power | Power strip not plugged in or turned off | Make sure the power strip ON/OFF switch is ON, and the light on the power strip is on. If the light is off, make sure the connections to the AC power plate and power transformer terminals are secure. |
| Cabinet not connected or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Game Dongle not found by system computer | Game Dongle not connected | Make sure the Game Dongle is securely connected. Power the cabinet off and then on. |
| Software loaded without Dongle | The Game Dongle must be connected when you load software on the System PC. Turn off the game, connect the dongle, and then reload the software. | |
| Faulty Game Dongle | Make sure the dongle is connected properly. It will light-up red when recognized by the computer. Contact Tech Support to exchange a faulty dongle. | |
| Faulty USB port | Test the dongle in a different USB port. (Caution: Turn off power before connecting or disconnecting a dongle.) | |
| Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. It is located above the monitor access door on the back of the cabinet. Replace the fan if it is worn or spinning slowly. |
| Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air is freely blowing out of the cabinet. | |
| Marquee lamp does not light or is intermittent | Faulty florescent tube | Check the florescent tube for darkened or cracked end. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture | Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. | |
| Game will not accept coins | Faulty coin mech | Verify the coin mech is not jammed and is properly aligned and latched to the coin door. |
| Faulty ground wire | Check the ground wire to the coin door. | |
| Wrong number of credits shown | Incorrect setting | Adjust settings from the Operator Menu. |
| Faulty wiring | Disconnect cabinet power cord. Check all coin mech wiring. Verify no wires are frayed or shorting to ground. | |
| Optional DBA not working | Incorrect dipswitch setting | Set dipswitches for Long Pulse or Gaming (not Short Pulse or Vending). |
| Red Dot appears on screen in Attract Mode | A button may be stuck | The red dot appears if a button gets stuck during a game, but can also occur if a player holds a button down while the game exits. If you reboot the cabinet, the Switch Input Test screen will automatically appear, with the affected button shown in blue. |
| Instrument panel lights don't come on right away | This is normal | Instrument panel and exhaust port lights are software controlled and don't come on until the Attract Mode starts. |
| LED Strip Lights not working | Faulty wiring | If your game has LED Light Strips for cabinet lighting, check connections to +12 VDC and ground. Click here for detailed information. |