| Categories: | Video | Audio | Buttons | Guns | Miscellaneous |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No picture on monitor | Power problem | Check the AC power connection to the monitor. You can verify that the monitor has power by looking for a small glow in the neck of the CRT. |
| Loose or faulty video cable | Verify that the video cable is firmly connected from the monitor to the video card in the computer. While the monitor is powered ON, disconnect the video cable. You should see a message on-screen saying No Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. | |
| Loose or faulty video card | When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. If the video card is faulty, contact Technical Support. If instructed by Tech Support, open the computer and make sure the video card is seated properly in the motherboard. Power on and make sure the fan on the card is spinning fast. |
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| Faulty monitor chassis PCB | Verify that the fuses on the monitor chassis PCB are good and that all connections are secure. If you need to replace the chassis, see your System Manual. | |
| No picture or corrupted picture on monitor | Video card connection problem | Disconnect and then reconnect the DVI-to-VGA Adapter on the back of the computer. Try the following if directed by Technical Support: Reseat the video card in the motherboard. Check the power connector to the video card inside the computer. Make sure it is connected properly and is not connected backwards. |
| Picture is dim or faded | Gamma needs adjustment | Use the monitor remote control board to adjust the brightness and contrast settings. Adjust the monitor gamma setting from System Adjustments in the Operator Menu to increase overall brightness. |
| Picture color is poor | Color needs adjustment | Use the monitor remote control board to adjust the red, green, and blue color settings. Use the Video Screen Tests in System Tests in the Operator Menu to aid with color adjustments. |
| Picture geometry is misaligned | Geometry needs adjustment | Use the monitor remote control board to adjust the picture height and width, and other geometry. Use the Screen Size Adjustment screen from Video Screen Tests in System Tests in the Operator Menu to aid with adjustments. |
| No video and no audio (Note: It may take nearly 2 minutes to boot and start the game) |
No power to computer | Verify the computer is ON by the LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area, 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip and the power strip LED is on. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. If the computer does not power on, make sure the On/Off switch on the back of the computer is in the On (I) position. Make sure that After Power Failure in the BIOS is set to Power On. (See the Hardware Reference Page for BIOS Setup instructions for your motherboard.) |
| Corrupted software | Reload the software from the CDs. If you continue to have problems, you may have a faulty hard drive. | |
| Faulty hard drive | If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support. | |
| Poor picture | Monitor connected to wrong port | For LCD Monitors, the monitor must be connected to the DVI Video port on the video card, using a VGA to DVI adapter. Do not use the VGA port. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No audio or Poor sound from one or more speakers |
Volume set too low | Use the VOL UP button on the Operator Button Panel to raise the volume. |
| Faulty wiring | Verify that all the wires are firmly connected to the speakers, GVRI/O PCB, and green computer audio port. Verify that each wire is connected to the correct port and no wires are frayed or improperly shorting to ground. | |
| Blown speakers | Remove the grill and inspect each speaker for visible damage. Run the Sound Test from System Tests in the Operator Menu to verify each speaker is working. | |
| Reversed wires | A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker. | |
| Faulty GVRI/O PCB | To verify audio is working at the computer, connect stereo headphones to the green computer audio port. | |
| No Audio & no buttons |
GVRI/O PCB connected to faulty USB port |
To test a USB port, turn off the game, disconnect the device from the port, and then connect the game dongle to the port. Reboot the game. A No Dongle message indicates the port is bad. If the game starts, the port is working. After the test, power off the game, reconnect all devices to the correct USB ports and reboot. Important: Disconnect power before changing any USB connections. |
| Audio hum | Faulty power supply | A constant low hum in the speakers can be caused by a faulty power supply. This could be either the external DC power supply or the computer power supply. |
| Open ground | Check all ground wires in the cabinet. Make sure AC wall outlet is properly grounded. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Buttons do not work | Faulty micro switch | Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch. |
| Faulty wiring | Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the GVRI/O PCB. Verify that no wires are frayed or improperly shorting to ground. Verify that wires are connected to the correct spades on the micro switches. | |
| Faulty GVRI/O PCB | Make sure that all connections to the GVRI/O PCB are secure. Replace PCB if faulty. | |
| Buttons do not work & audio does not work |
GVRI/O PCB connected to faulty USB port (Boot message may indicate GVRI/O not detected) |
To test a USB port, turn off the game, disconnect the device from the port, and then connect the game dongle to the port. Reboot the game. A No Dongle message indicates the port is bad. If the game starts, the port is working. After the test, power off the game, reconnect all devices to the correct USB ports and reboot. Important: Disconnect power before changing any USB connections. |
Caution: Disconnect cabinet AC power cord before making any connections to guns. Failure to do so may damage gun components.
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| Gun(s) does not work or Message at boot indicates gun(s) was not detected |
Faulty wiring | Verify that all wires are firmly connected and no wires are frayed or improperly shorting to ground. If using PCI USB ports, verify USB cables are connected to correct ports. |
| Disconnected USB or DC power | Check all power and USB connections. If all gun lights are off, this indicates a problem with +12 VDC power. | |
| Blown fuse in gun power harness | Check the fuses (MDL 2A Slo Blo) in the gun power harness. | |
| Gun(s) connected to faulty USB port | To test a USB port, turn off the game, disconnect the device from the port, and then connect the game dongle to the port. Reboot the game. A No Dongle message indicates the port is bad. If the game starts, the port is working. After the test, power off the game, reconnect all devices to the correct USB ports and reboot. Important: Disconnect power before changing any USB connections. |
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| Guns connected to wrong USB ports | If using the PCI USB ports, check the label above the ports on the computer. If you replace the PCI USB card, you may need to use different ports. | |
| Faulty power supply | Verify the external DC power supply is putting out the correct voltages. | |
| A button or trigger does not work | Faulty micro switch or wiring | Check micro switch inside gun. Check wiring. Make sure no wires are pinched in the gun case. |
| No force-feedback recoil in gun | Faulty DC power supply | Make sure the external DC power supply is putting out +24 VDC. |
| Kicker turned off | Turn on the Kicker in the Gun Adjustments menu. | |
| Faulty coil | Check wiring inside gun. Replace coil if faulty. | |
| Force-feedback recoil & LED flashes in the wrong gun or No gun crosshairs visible on screen |
Gun wiring or setting is flipped, or each gun has a different gun board revision | From the Gun Adjustments screen in the Operator Menu, toggle the Gun Output Control and Gun Input Control between Normal and Flipped and see if this resolves the problem. |
| Gun does not aim properly or No gun crosshairs visible on screen |
Gun out of Calibration | Calibrate the gun using Gun Test & Calibrate from System Tests in the Operator Menu. |
| Faulty pot or gear | Check gun pots and gears. | |
| No gun crosshairs visible in game play, but guns work fine in calibration test | One gun has flipped | This can be caused by a faulty PCI USB card or computer. Contact Tech Support for Assistance. |
| No lights on gun | Check +12 VDC power | Check wiring and make sure external DC power supply is putting out +12 VDC |
| Fuses blow | Pinched wires | Make sure no wires are pinched by the gun case. |
| Faulty power supply | Test voltage output and replace power supply if faulty. | |
| Ammo readout not working or looks strange | Faulty Gun PCB | Check all connections to the Gun PCB (it is powered by +5 VDC from the USB connection). Replace PCB if faulty. |
| Problem | Possible Cause | Possible Solution |
|---|---|---|
| No power | Power strip not plugged in or turned off | Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate terminals are secure and the power strip ON/OFF switch is ON. |
| Cabinet not connected or turned off | Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON. | |
| Blown fuse in power plate | Check the fuses in the power entry module in the power plate. | |
| Game dongle not found by system computer | Game dongle not connected | Power off the game, connect the game dongle, and then power on the game. |
| Software loaded without Dongle | The Game Dongle must be connected when you load software on the System PC. Turn off the game, connect the dongle, and then reload the software. | |
| Faulty game dongle or wrong dongle version | Make sure the dongle is connected properly. (USB dongles illuminate when recognized by the computer. Parallel dongles do not.) Contact Tech Support if you need to order a new dongle. | |
| Faulty port | If you try a different game dongle and reboot the game, but the dongle still is not recognized, contact Tech Support. (Caution: Turn off power before connecting or disconnecting a dongle.) | |
| Cabinet gets very warm | Faulty ventilation fan | Verify that the ventilation fan is working. It is located under the vents at the top of the cabinet. Replace the fan if it is worn or spinning slowly. Make sure the fan is getting +12 VDC from the external DC power supply. |
| Cabinet ventilation holes are blocked | Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely. | |
| Marquee lamp does not light or is intermittent | Faulty florescent tube | Check the florescent tube for darkened or cracked ends. Replace the florescent tube if it looks worn. |
| Faulty florescent fixture | Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty. | |
| Improper number of credits given when coins or bills are inserted | Incorrect setting in Operator Menu | Adjust settings from the Operator Menu. |
| Faulty wiring | Disconnect the cabinet from AC power. Verify that all wires are firmly connected to the coin mech and bill validator, and ground wires are properly connected. Verify that no wires are frayed or improperly shorting to ground. | |
| Faulty coin mech | Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door. Repair or replace if faulty. | |
| Coin meter does not work | Blown fuse(s) on GVRI/O PCB | Replace the 5 Amp fuse(s) on the GVRI/O PCB. |
| LED Strip Lights not working | Faulty wiring | If your game has LED Light Strips for cabinet lighting, check connections to +12 VDC and ground. Click here for detailed information. |