EA Sports™ PGA Tour® Golf Conversion Cabinet Troubleshooting Guide

Categories: Video Video with UVC Audio Computer Game Controls Miscellaneous

Video Troubleshooting

Click to Troubleshoot Video with Universal Video Converter (UVC) PCB

Problem Possible Cause Possible Solution
No Picture on Monitor Power Problem Verify the AC power connection to the monitor. You can verify the monitor has power by looking for a small glow in the Neck of the CRT.
Faulty Video Cable Verify the cable is firmly connected from the computer Video port to the monitor.
Faulty Monitor Chassis PCB Verify that the fuses on the chassis PCB are good.
Picture is Dim or Faded Use the monitor remote control panel to adjust the brightness and contrast settings to see if this corrects the problem.
Picture is out of Color Use the monitor remote control panel to adjust the red, green, and blue color settings to see if this corrects the problem.
Picture is Misaligned or Color is Poor Picture Geometry is Misaligned Use the monitor remote control panel to adjust the height and width as well as other geometric adjustments to see if this corrects the problem.
Distorted Colors on Screen Use a degaussing coil on the monitor to see if this corrects the color problem.

Audio Troubleshooting

Problem Possible Cause Possible Solution
No Audio Volume Setting Enter the Operator Menu and adjust the volume setting for the cabinet. Verify that the attract volume is ON.
Faulty Wiring Turn off the cabinet. Verify that all the wires are firmly connected to each speaker. Verify that no wires are frayed or improperly shorting to ground.
Blown Speakers Remove the speaker grill covers, and visually inspect each speaker. Run the Sound Test from the Operator Menu to verify each speaker is working.
Faulty Audio AMP You can verify the Audio AMP on the Jamma Conversion Board is working by installing it into another working cabinet. If that is unavailable to you, plug a simple computer speaker into the audio ports on the computer and verify that sound is working from the computer.
Volume Set too Low on Board Adjust volume pots (R3 and R4) on Jamma Conversion Board.
Audio is Distorted or Muffled Blown Speakers Remove the speaker grill covers, and visually inspect each speaker. Run the Sound Test from the Operator Menu to verify each speaker is working.
Faulty Wiring A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker.
Faulty Power Supply A constant low hum in the speakers can be caused by a faulty power supply that contains a ripple or noise in the power that is being passed through to the speakers.
No Sound from One Speaker (Faulty Sound Channel) Faulty Audio AMP You can verify the Audio AMP on the Jamma Conversion Board is working by installing it into another working cabinet. If that is unavailable to you, plug a simple computer speaker into the audio ports on the computer and verify that sound is working from the computer.
Blown Speakers Remove the speaker grill covers and visually inspect each speaker. Run the Sound Test from the Operator Menu to verify each speaker is working.
Faulty Wiring Turn off the cabinet. Verify that all the wires are firmly connected to each speaker. Verify that no wires are frayed or improperly shorting to ground.
Volume Set too Low on Board Adjust volume pots (R3 and R4) on Jamma Conversion Board.

System Computer Troubleshooting

Problem Possible Cause Possible Solution
No Video Loose or Faulty Video Card Verify the video card is firmly plugged into the AGP slot on the computer. When the computer is ON, verify the fan on the video card is spinning and working properly. When the computer boots up, it performs a PC self-diagnostic test. If there is a problem with the video card, you will hear three beeps from the computer.
Loose or Faulty Video Cable Verify that the video cable is firmly connected to the computer 15-pin video port and the 15-pin video port on the Video Converter board. Check the video cable and make sure it is not pinched or frayed.
No Video, No Audio Faulty Hard Drive If you are getting no audio and no video, and the computer is powered on, you might have a faulty hard drive or corrupted software on the hard drive. Reload the software from the System Restore CDs to see if this solves the problem. If you continue to have hard drive problems while you reload the software you have a faulty hard-drive.
No Power to Computer Verify the line voltage is set to the correct voltage for your area (115V or 230V). Disconnect the AC power cord from the computer and then reconnect it to power ON the computer.
No Control Panel or Button Functions No Power to the USB I/O card If the USB I/O card is faulty, the buttons and controls on the cabinet will not work. Make sure that the USB I/O card LED is lit.
Faulty Wiring Verify that the DB-37 connector is firmly connected to the USB I/O card. Verify that no wires are frayed or improperly shorting to ground in the wire harness.
Faulty Power Supply Verify that the External PC Power Supply is working. This provides 12 volt and 5 volt DC power to the hardware connected to the wiring harness.

Control Troubleshooting

Problem Possible Cause Possible Solution
Buttons Do Not Work Faulty Micro Switch Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch.
Faulty Wiring Turn off the cabinet. Verify that all the wires are firmly connected to each button. Verify that no wires are frayed or improperly shorting to ground.
Faulty USB I/O Card If the USB I/O card is faulty, the buttons and controls on the cabinet will not work. Make sure that the USB I/O card LED is lit.
Trackball Does Not Work Faulty Jamma Conversion Board Verify that the Jamma Conversion Board is getting power. Test the Jamma Conversion Board on a working cabinet.
Faulty Wiring Verify the trackball in a working cabinet. Verify that no wires are frayed or improperly shorting to ground.
Sloppy or Poor Trackball Response Faulty TTL Sensors Go into the Operator Menu and run the Player Control test. Spin the trackball in all directions and verify that you are getting a good response. Check the RPM speed on the trackball. When you spin the trackball as fast as you can, you should get a reading of over 9000 RPM if your trackball is in good condition.
Faulty Jamma Conversion Board Verify that the Jamma Conversion Board is getting power. Test the Jamma Conversion Board on a working cabinet.

Miscellaneous Troubleshooting

Problem Possible Cause Possible Solution
USB Game Dongle Not Found Game Dongle Not Connected Connect the Game Dongle to the computer and power the cabinet Off and ON.
Faulty Game Dongle If the USB Game Dongle does not illuminate it is not recognized by the computer. Replace the Game Dongle with a working one.
Cabinet Gets Very Warm Faulty Ventilation Fan Verify that the exhaust fan is working. It is located near the vents at the top of the cabinet. Replace the fan if worn or spinning slowly.
Ventilation Holes on Cabinet are Blocked Make sure you have proper clearance around the ventilation fan at the rear of the cabinet. Make sure the ventilation holes are clear of dust and debris and that air can flow freely.
Marquee Lamp is Faulty or Intermittent Faulty Fluorescent Tube Check the fluorescent tube for darkened or cracked end. Replace the fluorescent tube if it looks worn.
Faulty Fluorescent Fixture Verify the fluorescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation.
Improper Amount of Credits Given When Coins or Bills are Inserted Incorrect Setting in Operator Menu Verify the Coin settings from the Operator Menu, and adjust them as necessary.
Faulty Wiring Turn off the cabinet. Verify that all the wires are firmly connected to each coin mech or Bill Validator. Verify that no wires are frayed or improperly shorting to ground.
Game Will Not Accept Coins or Bills Faulty Coin Mech Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door.
Faulty Bill Validator Verify the bill validator is powered ON and working. If the bill validator is faulty, it will usually blink an error code on the inside of the coin door.
Game Does Not Boot. Screen Says USBIO (Nytric) Card is Missing. Cable from USBI/O Card to Computer USB Port Disconnected or Faulty Connect the USB cable from the USB port on the USBI/O Extreme card to the computer USB port and reboot the system. If the game still does not boot, replace the USB cable.