America's Army Troubleshooting Guide

Categories: Video Audio Game Controls Miscellaneous

Video Troubleshooting

Problem Possible Cause Possible Solution
No picture on monitor Power problem Check the AC power connection to the monitor. You can verify that the monitor has power by looking for a small glow in the neck of the CRT.
Loose or faulty video cable Verify that video cables are firmly connected from the monitor to the usb2gun PCB, and the usb2gun PCB to the VGA video port on the computer video card. While the monitor is powered ON, disconnect the video cable. You should see a message on-screen saying No Signal if the monitor is working. Check the video cable and make sure it is not pinched or frayed. Try connecting one video cable directly from the computer to the monitor as a test.
Faulty monitor chassis PCB Verify that the fuses on the monitor chassis PCB are good and that all connections are secure.
Picture color is poor Color needs adjustment Use the monitor remote control board to adjust the red, green, and blue color settings.
Picture geometry is misaligned Geometry needs adjustment Use the monitor remote control board to adjust the picture height and width and other geometry.
No video and no audio

(Note:  The game takes about a minute and a half to boot.)
No power to computer Verify the computer is ON by the green LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area: 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer.
Corrupted software Reload the software from the CDs. If you continue to have problems, you may have a faulty hard drive.
Faulty hard drive If you continue to have problems after you reload the software, you may have a faulty hard drive. Contact Technical Support.
Poor picture Settings need adjustment Use the monitor remote control board to adjust the monitor.

Audio Troubleshooting

Problem Possible Cause Possible Solution
No audio Volume set too low Enter the Operator Menu and adjust Audio Settings to raise the volume. Verify that the Master Volume is set high enough.
Faulty wiring Turn off the game. Verify that all the audio wires are firmly connected to the speakers and usb2gun PCB. Verify that each wire is connected to the correct port. Verify that no wires are frayed or improperly shorting to ground.
Blown speakers Remove the grills and inspect each speaker for visible damage. Run the Sound Test from System Test in the Operator Menu to verify each speaker is working.
Faulty audio amp on usb2gun PCB To verify audio is working at the computer, connect stereo headphones to the computer audio port. You can test the PCB by connecting it in another cabinet.
No Audio and No Coin Counter No power to usb2gun PCB Check the +5/+12 VDC connection to the PCB
Poor sound from one or more speakers Blown speakers Remove the grills and inspect each speaker for visible damage. Select Diagnostics:  Speakers from the Operator Menu to verify each speaker is working.
Reversed wires A weak or low muffled sound is a sign of reversed speaker wires. Check for reversed wires on each speaker.
Faulty audio amp on usb2gun PCB To verify audio is working at the computer, connect stereo headphones to each computer audio port. You can also test the PCB by connecting it in another cabinet.
Faulty wiring Verify that all the wires are firmly connected to each speaker and the usb2gun PCB. Verify that no wires are frayed or improperly shorting to ground.
Audio hum Fault in AC Wiring A constant low hum in the speakers can be caused by a ground loop, or reversed AC line and neutral wires to a component such as a power supply.

Control Troubleshooting

Problem Possible Cause Possible Solution
Buttons and Guns do not work Faulty micro switch Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch.
Faulty wiring Disconnect the cabinet from AC power. Verify that all wires are firmly connected to each button and the usb2gun PCB. Verify that no wires are frayed or improperly shorting to ground.
Faulty usb2gun PCB Make sure that all connections to the PCB are secure. Test with known good PCB.
Faulty USB cable Replace USB cable. Try a different computer USB port.
One or both guns do not work Faulty wiring Disconnect the cabinet from AC power. Verify that all wires are firmly connected from the gun to the usb2gun PCB. Verify that no wires are frayed or improperly shorting to ground.
Faulty USB cable Replace USB cable. Try a different computer USB port.
Bad trigger switch Replace trigger switch.
Faulty usb2gun PCB Make sure that all connections to the PCB are secure. Test with known good PCB.
Guns do not aim properly Guns out of calibration Calibrate guns from operator menu.
Erratic gun performance or gunfire does not register Monitor dirty or poorly adjusted Clean the glass display shield and monitor. Adjust monitor so picture is sharp with good contrast and color.
Dirty or damaged lens Clean or replace the lens in the gun barrel.
Damaged cables Inspect the gun cables and replace if necessary.
No Force-Feedback in both guns Wrong Operator setting In the Operator Menu, make sure Gun Recoil is set to Enabled in the Game Settings menu.
Faulty power supply Disconnect the cabinet power cord, and check the 24 VDC power connection from the power supply to the usb2gun PCB.
No Force-Feedback in one gun Faulty gun wiring Check the gun cable. Check connections between the gun and the usb2gun PCB.
Faulty gun Check and repair gun coil.

Miscellaneous Troubleshooting

Problem Possible Cause Possible Solution
No power Power strip not plugged in or turned off Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate terminals are secure and the power strip ON/OFF switch is ON.
Cabinet not connected or turned off Make sure the AC power cord is firmly connected to the power plate and an active AC outlet, and the cabinet ON/OFF switch is ON.
Game dongle not found by system computer Game dongle not connected Power the cabinet off, connect the game dongle, and then power the cabinet on.
Software loaded without Dongle The Game Dongle must be connected when you load software on the System PC. Turn off power, connect the dongle, and reload the software.
Faulty game dongle or wrong dongle version  Make sure the dongle is connected properly. (USB dongles illuminate when recognized by the computer. Parallel dongles do not.) Contact Tech Support if you need to order a new dongle.
Faulty USB or parallel port If you try a different game dongle and reboot the game, but the dongle still is not recognized, contact Tech Support.
Cabinet gets very warm Faulty ventilation fan Verify that the exhaust fan is working. It is located under the vents at the top of the cabinet. Replace the fan if it is worn or spinning slowly.
Cabinet ventilation holes are blocked Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely.
Marquee lamp does not light or is intermittent Faulty florescent tube Check the florescent tube for darkened or cracked ends. Replace the florescent tube if it looks worn.
Faulty florescent fixture Verify the florescent tube pins make a good connection with the lamp fixture. Check the ballast for proper operation. Replace fixture if faulty.
Wrong number of credits given when money is inserted Incorrect setting Adjust settings from the Operator Menu.
Faulty wiring Disconnect cabinet power cord. Check all coin mech wiring. Verify no wires are frayed or shorting to ground.
Faulty coin mech Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door. Repair or replace if faulty.
Game will not accept coins Faulty coin mech Verify the coin mech is not jammed and is properly aligned and latched to the coin door.
Faulty ground wire Check the ground wire to the coin door.
Optional DBA not working Incorrect dipswitch setting Set dipswitches for Long Pulse or Gaming (not Short Pulse or Vending).