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This information applies cabinets in The US, Canada, Ireland, and New Zealand.
On December 28, 2005, GLOBAL VR® changed to Earthlink for the dial-up Internet service used to connect online cabinets with the GLOBAL VR servers. Registered cabinets that successfully called in to the GLOBAL VR servers during the transition period, were automatically updated with the new phone numbers. Other cabinets must be upgraded with either the Phonebook Update Patch Disk, or software released in 2006 before they will be able to go online. The patch disk is available from your distributor, GLOBAL VR, and as a download from this website.
The following game software was released in 2006 or later and does not require the patch disk:
Click here to read Service Bulletin 021 with more information.
GLOBAL VR mailed the patch disk to registered operators. If you still need the disk, you can download it and write it to a CD on a Windows-based computer, or contact your distributor or GLOBAL VR to receive the disk by mail.
Click Here to Download the Phonebook Update Patch Disk
Q: How can I tell if my cabinet has been upgraded?
A: Look on the Registration screen of your Operator Menu and make sure that the Last Call Status is Success, and the Last Call Time (or Last Sync Time) occured after 9:45pm PST on 12/28/2005. If your online cabinet has not called in since that time, it needs to be upgraded with either the Phonbook Update Patch Disk, or game software released in 2006.
Q: What will happen if I do not upgrade my cabinet?
A: Your cabinet will not be able to use any online features.
Q: Will I need to run the patch if I re-install my game software?
A: If you re-install your game with Game Install disks released in 2005, you will need to run the Phonebook Update Patch Disk after the game install finishes. Game Install disks released in 2006 contain the new phonebook.
Q: Do I need a different patch disk for each game?
A: No, you can use the same patch disk on all of your GLOBAL VR online games.
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| customer service contact: techsupport@globalvr.com | |||||
| phone: 408.597.3435 fax: 408.597.3437 | |||||
address: 2350 Zanker Road, San Jose, CA 95131 Legal Notices | |||||
