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Frequently Asked Questions & Troubleshooting
General Troubleshooting	PGA TOUR GOLF	MADDEN NFL FOOTBALL	SIX-GUN SELECT	NEED FOR SPEED	VORTEK	Conversions	Tournament

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General FAQ
Information in this section applies to all products. Scroll down, or click the links above, for other FAQs. Hint: Press Ctrl+F to search for text on this page.
Problem: No power.
Power strip not plugged in or turned off: Make sure the power indicator light on the power strip is on. If it is off, make sure the connections to the AC power plate terminals are firm and the power strip ON/OFF switch is ON. Cabinet not connected or turned off: Make sure the AC power cord is firmly connected to the power plate and AC outlet and the cabinet ON/OFF switch is ON. Make sure breaker is on for wall outlet.
Problem: No picture on monitor.
Power problem: Verify the AC power connection to the monitor. You can verify that the monitor has power by looking for a small glow in the neck of the CRT. Loose or faulty video cable: Verify that the video cable is firmly connected from the monitor to the video card on the computer. While the monitor is powered ON, disconnect the video cable. You should see a message on screen saying something like No Signal or Check Monitor Cable. This verifies that the monitor is working. Check the video cable and make sure it is not pinched or frayed. Make sure the video card fan cable is connected and the fan is spinning. Loose or faulty video card: When the computer boots up, it performs a PC self-diagnostic test. If you hear 3 beeps from the computer, this indicates a problem with the video card. Turn power off and unplug the video cable from the back of the computer. Remove the side panel cover from the computer and try reseating the video card, making sure that it is firmly seated in the AGP slot. Reboot the system to see if video stabilizes. If the video card is faulty, contact technical support. Faulty monitor chassis PCB: Verify that the fuses on the monitor chassis PCB are good and that all connections are firm.
Problem: Picture is dim or faded.
Use the monitor remote control board to adjust the brightness and contrast settings and the monitor gamma setting.
Problem: Picture color is poor.
Use the monitor remote control board to adjust the red, green, and blue color settings.
Problem: Picture geometry is misaligned
Use the monitor remote control board to adjust the picture height and width, or make other geometric adjustments.
Problem: No video and no audio.
No power to computer: Verify the computer is ON by the green LED on the front of the computer. Verify the line voltage switch on the back of the computer is set to the correct voltage for your area: 115V or 230V. Make sure the AC power cord is firmly connected to the computer and the power strip. Turn off the power strip, wait 20 seconds, and then turn it back on to reboot the computer. Corrupted software: Reload the software from the System Restore CDs. If you continue to have problems after you reload the software, you may have a faulty hard drive.
Problem: Poor picture quality.
Monitor connected to wrong port. Some computers have two video ports. Make sure the monitor is connected to the VGA Video port on the AGP video card, not to the video port on the computer motherboard.
Problem: No audio or poor audio.
Volume set too low: Adjust volume from Operator Menu. Faulty wiring: Verify that all the wires are firmly connected to the speakers, Audio Amp, and computer audio ports. Verify that each wire is connected to the correct port and that no wires are frayed or shorting to ground. Blown speakers: Inspect each speaker for visible damage. Run the Speakers Test from the Operator Menu. Faulty audio amp PCB: Test Audio Amp by installing in another cabinet. Connect a simple computer speaker to the audio ports on the computer and verify that sound is working at the computer.
Problem: Weak or low muffled audio.
Check each speaker for reversed speaker wires.
Problem: Audio hum.
A constant low hum in the speakers can be caused by a faulty power supply.
Problem: A button does not work.
Faulty micro switch: Replace the micro switch on the button and re-test. Verify that the wires are connected to the correct spades on the micro switch. Faulty USB I/O card: Verify that all wires are firmly connected to each button and the USB I/O card. Verify that no wires are frayed or improperly shorting to ground.
Problem: Cabinet gets very warm
Verify that the ventillation fan is working. Replace the fan if it is worn or spinning slow. Make sure you have proper clearance between the cabinet rear and the wall. Make sure the vent holes are clear of dust and debris and that air can flow freely.
Problem: Game dongle not found by system computer.
Game dongle not connected properly: Make sure the game dongle is connected properly. Connect the game dongle and reboot the game. Faulty game dongle: Test with a dongle from a different cabinet and reboot the game. Contact Technical Support to order a new dongle.
Problem: Coin mech or bill validator not working.
Verify that all wires are firmly connected to the coin mech and bill validator. Verify that no wires are frayed or improperly shorting to ground.
Problem: Bill Validator rejects too many bills.
Verify the cabinet is properly grounded and the bill validator is properly connected to ground. Open the coin door and check the bill validator for an error code.
Problem: Game will not accept coins.
Verify the coin mech is not jammed. Make sure the coin mech is properly aligned and latched to the coin door.
Problem: Improper number of credits given when coins or bills are inserted.
Adjust settings from the Operator Menu.
Problem: Marquee lamp does not light or is intermittent.
Check the florescent tube for darkened or cracked end. Replace the florescent tube if it looks worn. Verify the florescent tube pins make a good connection with the lamp fixture. Check the fixture ballast for proper operation. Replace fixture if faulty.
Problem: Boot Volume Error or Partition Error.
Solution: Make sure that the boot sequence is correct in the BIOS setting: 1) FLOPPY 2) CD-ROM 3) Hard Drive. Use system Recovery CD to reload Operating System, and then reload the Game CDs.
Problem: Boot failure.
Solution: Check for on-screen error messages described below. Actual wording of messages may vary. Volume Error, please insert system disk or Drive not found or not ready or Looking for HD, Please insert system disk: Possible hard drive problem. First, check the system BIOS and make sure the boot sequence is correct: 1) floppy 2) CD-ROM 3) HDD-0. Next, try to reload the system disk. If it completes, load the game CDs. If this does not work, there is a possibility that the hard drive is bad. Check cables to the hard drive and make sure they are securely fastened. Try to reboot the system twice to see if error goes away. If problem persists, Call your distributor for a new hard drive. Keyboard Erorr, system halted: Enter BIOS settings and make sure Halt on=No Error is set.
Problem: System freezes or resets itself.
Solution: Check to see if the video card fan is working. Try to reseat the video card and reboot system. It is possible that the video card might be bad. Recommendation is to replace the video card.
Problem: Getting to the BIOS or CMOS setup utility.
Black Graphite Computer (V2 Only): Press the F2 key during boot. DFI computer: Press the DEL key during boot.
Problem: BIOS or CMOS settings.
Black Graphite Computer (V2 Only): Press the F2 key during boot. Arrow down to BOOT Scroll to BOOT DEVICE PRIORITY and press Enter SEQUENCE Highlight (enter) & scroll 1st Boot Device – Removable Dev 2nd Boot Device – ATAPI CD-ROM 3rd Boot Device – Hard Drive 4th Boot Device – Intel R Boot Agent Version Power Upon Power failure – Always on Quiet boot – Disabled Boot Sequence: 1) FLOPPY 2) CD-ROM 3) Hard Drive DFI computer: Press the DEL key during boot. Integrated Peripherals (enter) Power Lost Resume State: ON Boot Sequence: 1) FLOPPY 2) CD-ROM 3) Hard Drive F10 to Save and Enter to confirm save Read all prompt messages to be sure you save your settings on exit.
Problem: HOW TO CHECK TO SEE IF MODEM DEVICE IS RECOGNIZED BY COMPUTER
Solution: – With the keyboard plugged in do the following steps: (Use the TAB key and the arrow keys to get around your selections) Windows Logo key Settings – Control Panel Systems – enter Hardware – Device Manager Modems – arrow key right Enter - Diagnostics – Query Modem Some script should appear on the screen to confirm that the modem is working If the modem is found, then the computer sees the device. If it is NOT SEEN, try to reseat the modem card and see if the system recognizes the device. You may have a bad modem card.
Problem: CRC Error.
Solution: A CRC error is usually due to bad file copying. It can be caused by a faulty CD, a faulty CD drive, or a hard drive error. Reload the game starting with the Emergency Recovery Disk. (For golf games, make sure that there are the 2 reboots before you load the game CDs.) Make sure that the CDs are clean and free of dust or scratches.
Problem: Computer fails to boot.
Solution: When a computer is trying to boot and stops immediately after the memory test. The IDE hard drive and a CD ROM are detected but will just stop. The most likely problem is memory RAM error or a possible CPU error. It is best to have it professional checked by a GlobalVR technician. There could be a problem with the HD or possibly with the motherboard.

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EA SPORTS™ PGA TOUR^® GOLF - FAQ
Problem: Monitor out of range (Championship Edition II).
Solution: Change display setting in Windows to a resolution of 800 x 600 at 32 bit high quality. To do that, go into the safe mode using the F8 key to get to setup. In the setup, watchdog.exe & PGA_tour.exe must be deleted temporarily in TASK MANAGER.
Problem: 2.0 & 2.1 Dongle message (Championship Edition II).
Solution: This message appears if you are trying to upgrade a game to CHAMP II that does not have CHAMP I installed, or if the cabinet is on CHAMP I and is NOT registered.
Problem: Modem Error 10003 when restoring cabinet (Championship Edition II).
Solution: The GlobalVR server sweeps for newly registered CHAMP II cabinets and migrates registration info to the CHAMP II version 2.1 server. This takes about 10 minutes. Once cabinets are migrated, the 10003 modem error code should not appear. Another possible senerio is that the Tournament group lost info on that particular CABINET. Ask for the CAB ID and SERIAL NUMBER. Have the tournament support group check the status of the cabinet if possible.
Problem: Game reboots itself or locks up (Championship Edition II).
Solution: If the game reboots at a particular course, you may have to reload the software. Otherwise, check to make sure the power supply fan, the video card fan, and the CPU fan are working properly. If they are working, the problem could be due to a faulty power supply or video card.
Problem: Modem Errors (Championship Edition II).
Solution: If possible, check in the event LOG to see the specific error. The EVENT LOG OR VIEWER can be found in the control panel under Administrative Tools.
Problem: CRC errors occur when loading the game CDs (Championship Edition II).
Solution: A CRC error is usually due to bad file copying. It can be caused by a faulty CD, a faulty CD drive, or a hard drive error. Reload the game starting with the Emergency Recovery Disk. Make sure that there are the 2 reboots before you load the game CDs. Make sure that the CDs are clean and free of dust or scratches.
Problem: Internet script error after coining – version 2.1.3.0 (Championship Edition II).
Solution: This can be caused by a bad CD. It occurs at the end when the CD is loaded. Restore cabinet and when you coin up or go to the operator’s menu, the internet explorer error comes up. Get a different set of CDs to resolve this problem.
Problem: Red Optical PCB Boards must be used with Happ Trackball
Solution: The Happ Trackball requires the RED board and will NOT connect to the green boards. The older Betson Imperial Trackball requires the GREEN board and will not connect to the red boards.
Problem: 2.0 UPGRADE INSTALL
Solution: NOTE: Cabinet must have the TTL trackball installed – Insert new dongle 1st then do the installation of the Recovery CD (version: 7.2.2003 - P/N-050-0024-01 Rev. A - Windows Operating System – XPE). You will be asked to reboot once and then a second time. Next you will insert the game disk 1 of 2 (P/N: 050-0023-01 version 2.0.0.2 – Championship Edition I)and when the CD-ROM opens, you will be asked to insert disk 2 of 2. DO not open or reboot system when the blue screen with the CHAMPIONSHIP EDITION screen comes up. This process will take about 5 to 7 minutes and it will reboot itself when it is done. The whole process will take a minimum of 30 minutes.
Problem: FORCE CALL
Solution: – To force a call, the cabinet must be registered. A confirmation should appear, indicating whether or not the system has connected and uploaded any data required. If not, it may have not correctly connected.
Problem: 3 beeps on boot.
Solution: If the computer emits 3 beeps upon booting, it is possible that the video card is not fully seated in the slot or is faulty. Turn power off and unplug video cable from the back of the computer. Remove side panel cover of the computer and try reseating the video card, making sure that it is firmly seated in the AGP slot. With the game running, disconnect the video cable from the computer; the monitor should display something like "check monitor cable." Also, make sure that the video card fan is spinning fast and the fan power cable is not disconnected.
Problem: No registration option displayed or Tournament Mode does not appear.
Solution: The LCD tournament header must be connected to the COM1 serial port for Tournament Mode to function. If the header is connected but does not display, play at least one game and then reboot the system. Make sure power and data connections to the header are secure.
Problem: SCENARIO #1
Solution: User puts coin in chooses player, chooses course, and chooses club and the trackballs LOCKS UP – Problem is in the software. May require factory reinstall using the OS and the game disk OR try shutting system down if it does not have to be on 24 hours a day. Unknown why this happens; there is a tendency that systems that are running 24hrs seem to do this more than others.
Problem: SCENARIO # 2
Solution: User puts coin in chooses player, chooses course, and chooses club and the it goes into ATRACT MODE- Fix is install of new game disk 1.2 version green dot.
Problem: PGA 2.0 VERSION- Game goes back to the attract mode
Solution: – The game is coined up and selections are made. Right before it goes into the game, the screen flashes and goes directly back to the attract mode and all credits are gone. First thing to do to resolve this problem is to re-install the software program, starting with the EMERGENCY RECOVERY DISC. Then load the game CDs to load the game. If the problem persists, try replacing the USB I/O card. It could be a bad USB I/O card.
Problem: DONGLE IS INVALID message when upgrading to Championship 2.0 Edition.
Solution: After installing 2.0, when the Dongle is Invalid message appears, swap the security Dongle.
Problem: DONGLE IS MISSING message when upgrading to Championship 2.0 Edition.
Solution: After installing 2.0, when the Dongle is missing message appears, try putting the old dongle back and see what is displayed. If it displays “DONGLE IS INVALID,” the new 2.0 is correctly installed and the new dongle is bad. If it does say DONGLE IS MISSING with the old dongle on, there is a possibility that the Install of the game has not gone through correctly. During the Emergency Recovery Disk Install, Did you happen to ask you to reboot the system 2X? If you did not, if could have been at that point of the installation that it went wrong. You must wait for 2 minutes or so after the 1st reboot. At the end of the 1st reboot, a message will appear that says “New hardware was detected and that windows require that you reboot the system to recognize devices.” This is the 2nd reboot that a necessary step to correctly install the game. After the 2nd reboot, a blank screen with a start logo on the bottom left will appear. This is the time when you would insert the game disk 1of 2 and continue with the install.
Problem: Game not coining up.
Solution: Check wiring harness to coin mech. Make sure that all connectors have good contact. Next, check the USB cables and make sure that they are connected firmly.
Problem: PGA MODEM ERROR 623
Solution: – This is an error with the phone book entry. To fix this problem, reload the game CDs only. To prevent any lost file of tournament scores, operator SHOULD NOT USE THE PQI DISK. Use only the game CDs to fix this modem dialing error.
Problem: LED BETABRITE tournament header does not come on.
Solution: If power is supplied and goes through a test and displays “32K RAM test”, then it is working fine. A game must be played before it can display the announcement.
Problem: LED BETABRITE displays only bottom half of words.
Solution: This can be caused by the mounting holes of the PCB wire trace. Sometimes it is screwed in so tight that it breaks the foil traces on the board. The board will then fail to display the upper half of the announcements.
Problem: Trackball does not work.
Solution: Possibly no power to the Nitric board. To test if the Nitric board has power, unplug the USB cable from is connected to the board. If the green light on the Nitric board goes out then there is now power going to the board.
Problem: Invalid serial number when registering cabinet.
Solution: The Serial Number used must start with the PGA000# followed by the number (#).
Problem: Control Panel Overlay warped or raised up.
Solution: Problem with the surface around the trackball tends to bubble up and is raised due to the heat. To fix this, Remove the control panel overlay by undoing all the screws holding the control panel overlay to control panel, remove the buttons. Carefully remove the control panel overlay from the wood control panel. Check the trackball mounting plate to see if it is flush with the wood of the control panel. If it is recessed, remove the trackball-mounting bracket and install four washers under the trackball mounting plate to raise it up so that it is flush with the wood control panel. Install double-sided carpet tape (2 inches wide) onto the top of the trackball-mounting bracket, (Four strips around the trackball). Reinstall the control panel overlay, reinstall the buttons, and reinstall the screws to secure the control panel overlay to the control panel
Problem: Nitric Card Error.
Solution: Upon booting a Nitric card reading error appears. Make sure the USB cable is securely connected to both the USB port of the computer and the Nitric card. If problem still occurs, reseat the card and confirm that the card has power.
Problem: Computer freezes and locks up (scenario #1).
Solution: Common cause of freezing and locking up is overheating or loose cards. 1) Try reseating the video card and RAM. Check to see if the computer is excessively hot, especially heat on the video card. The video card has a fan mounted on the card to keep the video card cool. Make sure that the fan is spinning and not hesitating at all. If the fan is spinning slow, this could be the cause of the freezing and locking up of the computer system. 2) Check the CPU fan, power supply fan, and computer tower fan. Make sure all are spinning rapidly and not hesitating. 3) Check to make sure the USB cable is securely plugged in.
Problem: Computer freezes and locks up (scenario #2).
Solution: If it happens at the same place, on the same course, you may need to re-install the game using the emergency recovery CD and game CDs.

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Conversion Kit - FAQ

Problem: Volume is too loud.

Solution: Requires the Volume control fix kit – P/N: 990-0004-01 Rev. A.

Problem: Monitor displays "No input video detected."

Solution: Make sure the monitor cable is plugged in. Make sure that the computer does not boot up with one long and two short beeps, which indicates a loose video card. Try reseating the video card if the warning beeps occur.

Problem: Monitor image rolls. (No vertical hold.)

Solution: Verify the DIP switches are correctly set on the UVC card. Try changing DIP switch #3 and #8. Try selecting a higher number in the Gamma Ray Setting from the Operator’s Menu.

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Tournament Play - FAQ

Does my phone line have to be connected to play tournaments?

Your machine must dial in (typically once per day) in order to:

1. be notified that a tournament has started.

2. download/update the Leader Board with new scores.

Once the machine has a tournament running, it does not require that the phone line be attached during game play, but does require it be attached when it attempts to dial up to the GLOBAL VR Tournament servers to update.

How can I tell if my cabinet is registered for Tournament Play?

During the attract mode of the game, look at the bottom right-hand corner of the screen; the word REGISTERED should be visible. The word UN-REGISTERED will be visible if your cabinet is un-registered.

How often does the cabinet update?

The Leader Board updates tournament scores once a day; usually at nighttime.

During the attract mode of the game you can look at the bottom left-hand corner of the screen to see the last date and time the cabinet updated the Tournament Play information. You can force the cabinet to update at any time by using the Force Call button from the Game Operators menu.

What if my Cabinet was off during the update time?

The next time the cabinet is powered on it will automatically perform a tournament update to get the current information from the GLOBAL VR Tournament servers.

What do I need to do if I move my cabinet to a different location?

Fill out the "Tournament Cabinet Location Change Form" and send it to GLOBAL VR.

The form is located on our website at www.globalvr.com.

What do I do if I forget/lose my login and password?

Simply go to the GLOBAL VR website at www.globalvr.com, click "TOURNAMENT," then "PASSWORD LOOKUP" to find your login information in seconds. You can also call GLOBAL VR tournament support at 408 597 3400 for help.

How do I log in to my Operator website?

1. Go to www.globalvr.com.

2. Click on "Operator".

3. Log in using your user ID and password.

How can I check my cabinet earnings on the website?

1. Go to www.globalvr.com and click on "Tournament".

2. Log in using your user ID and password.

3. Click on "Reports".

4. Click on "Earning Report".

How can I order more operator cards?

Call GLOBAL VR Tournament Support for additional cards. A small charge for each additional card will be charged to your account.

Do I have to pay long distance charges to be connected?

No. GLOBAL VR will provide you with a list of local access phone numbers. If there is no local number available for your location, we will provide you with an 800-number dialup solution.

What is a players card?

All registered Players receive a GLOBAL VRPlayers’ Card. This card gives players access to the Player community and the ability to compete for large cash prizes. Players will also enjoy receiving information from GLOBALVRon upcoming tournament and prizes.

How do Players get players cards?

Players can sign up and pay for a Players’ Card on the game cabinet itself. The Player is instantly given a temporary IDnumber to use for play and in about 1 to 2 weeks, their personalized Players’ Card arrives in the mail. Players’ Cards can also be purchased from the GLOBALVRwebsite.

What play modes are available for online EA SPORTS™ PGA TOUR® GOLF Championship Edition III games?

Tournament Play - Players select this mode to access the GLOBAL VR 2-Week Tournaments and any Local Operator Tournaments that you decide to organize.

World Tour - This play mode challenges players to complete all 19 courses in order to receive an official handicap and skill ranking.

How often will golf Tournaments be run?

GLOBAL VR will run a new North American Tournament every 2 weeks, with no downtime between tournaments, except to allow time for software updates.

What play modes are available for online EA SPORTS™ MADDEN NFL™ FOOTBALL games?

Tournament Play - Players select this mode to access the GLOBAL VR monthly tournaments.

Career Mode - This play mode challenges players to compete against all the teams of the NFL™. Player statistics are tracked online and prizes will be awarded to the top players for each team.

Competition Mode - Connected cabinets also benefit from the Competition mode, which allows operators, location personnel and even players to organize live tournament events.

How often will football Tournaments be run?

GLOBAL VR® will run a new Tournament every month, usually from the 1st through the end of the month. Additionally, GLOBAL VR will run Tuesday Night Football tournaments where players replay the previous night's NFL™ game.

Can I use my PGAPlayers’ Card on MADDEN?

EA SPORTS™ PGA TOUR® GOLF Championship Edition player’s card is not readable on the new EA SPORTS™ MADDEN NFL™ FOOTBALL card readers. If you have your 6 digit player number, you may manually enter it to play MADDEN NFL™ FOOTBALL in tournament modes. The only limitation is that you cannot save your Career Mode team play on your current card. Contact GLOBAL VR to upgrade your player’s card to the new universal player’s card with Smart Card technology.

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EA SPORTS™ MADDEN NFL™ FOOTBALL FAQs
Problem: Joystick does not work.
Faulty joystick PCB: Replace joystick PCB. Faulty wiring: Verify that all the wires are firmly connected to the joystick. Verify that no wires are frayed or improperly shorting to ground. Faulty USB I/O Extreme PCB: If the USB I/O Extreme PCB is not working, some or all of the buttons and joysticks connected to it will not work. Make sure that all connections to the card are firm. Replace PCB if faulty.
Problem: No joystick or button functions on two of the four sets of player controls.
No power to the USB I/O Extreme PCB: If the USB I/O Extreme PCB does not have power, the buttons and joysticks connected to it will not work. Make sure that all connections to the PCB are firm. The LED on the USB I/O Extreme PCB will light when either DC power or USB is connected. To check the power connection, disconnect the USB connector. If the LED remains lit, the PCB is receiving DC power. Faulty wiring: Verify that all connectors are firmly connected to the USB I/O Extreme PCB. Verify that no wires are frayed or improperly shorting to ground in the wire harness. Faulty USB I/O Extreme PCB: Make sure that all connections to the PCB are firm. Replace PCB if faulty.
*Problem: No joystick or button functions on any* player controls.**
Faulty DC power supply: Verify that the DC power supply is working. Faulty USB I/O Extreme PCB: Make sure that all connections to the PCB are firm. Replace PCB if faulty.
Problem: Joystick feels loose or doesn’t center properly
Check the joystick grommet and replace if necessary.

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EA GAMES™ NEED FOR SPEED™ - FAQ
Problem: Game screen is blank except for money & credit at bottom.
Solution: The problem is with direct X for windows. Contact GLOBAL VR Technical Support: 408.597.3400, FAX: 408.597.3437, email: techsupport@globalvr.com
Problem: Problem linking two cabinets.
Solution: - Make sure that each cabinet has a different CAB ID linking number. Check all connections to make sure the two cabinets are connected properly and that the coupler is used for 2-cabinet linking. Try making the connection directly to the computer instead of the back of the cabinet.
Problem: Game is locking up / Freezing .
Solution: - Make sure that the BIOS settings are correct. Also, check the 3 fans of the computer and make sure they are all working properly.
Problem: Game Boots up and All Controls are NULLED.
Solution: - Make sure that the 24-volt power supply is working. Otherwise this could be due to a faulty USB I/O (Nitric card) OR faulty USB PCI Card.

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VORTEK - FAQ
Problem: Identifying software CDs.
Vortek V3 Windows XP System Disk for Vortek & gvrSX: Part # 050-0019-01 Rev. A BEACH HEAD 2000: Part # 050-0013-01 REV D INCOMING: Part # 050-0011-01 REV D BEACH HEAD 2002: Part # 050-0012-01 REV D BEACH HEAD 2003 DESERT WAR: Part # 050-0010-01 REV D OPERATION BLOCKADE: Part # 050-0009-01 REV D GvrSX Windows XP System Disk for Vortek & gvrSX: Part # 050-0019-01 Rev. A BEACH HEAD 2003 DESERT WAR: Part # 050-0040-00 BEACH HEAD 2000: Part # 050-0016-01 BEACH HEAD 2002: Part # 050-0017-01 Joystick Calibration Utility: Part # 050-0022-01
Problem: VORTEK Headset – yaw and slip-ring problem.
Solution: If the game has no up and down motion, check to see if the encoder has power. Use a VOM meter to verify that voltage varies as headset moves up or down. Because of constant movement, the encoders can become loose, resulting in a bad connection. NOTE – all power should be off when checking continuity. Next make sure that the shaft that the encoder is mounted on is secured; it should not be moving at all. What actually moves is the encoder, not the shaft itself.
Problem: Upgrade Kits for Operation Blockade and Beach Head for Games with no operators test button.
Solution: For machines with no operators test button located behind the coin door, the keyboard must be used to get to the operators test menu. Connect the keyboard and reboot the system so the computer will recognize the keyboard. Once the system has booted up and the attract mode is running, press the letter “O” on the keyboard to get the operators menu.
Problem: Monitor adjustment (Kortek chassis).
Solution: Click on MENU Use UP or DOWN to navigate function control MENU- to SELECT that particular function that needs adjustment Use UP or DOWN button to change the value of any of the functions that needs adjustment Press EXIT and MENU disappears.
Problem: Multi-game linking (Operation Blockade only).
Solution: To link the cabinets, after connecting the Ethernet cables, reboot the computers one at a time. Do not turn both cabinets on at the same time. The first cabinet will create its own IP or computer name and the 2nd will also create its own name. Turning both computers on at the same time will result an IP # error.
Problem: Red dots around graphics on headset LCD screen.
Solution: For Part #: 4169000-20 or AGC 9512 VGA (LCD driver): There are 2 sets of pin switches of 4 DIP settings. These determine whether to toggle at a rising edge or a falling edge of a clock cycle. They should be set as shown in the product brochure available from: http://www.digitalview.com/products/documents.php LEFT 1) on 2) off 3) off 4) onRIGHT 1) on 2) on 3) off 4) off – toggle to on
Problem: REGARDING UPGRADE FROM A SIN, HG, AND BH2000 TO OPBLOCKADE
Solution: If the person has the three games and is trying to upgrade to the Opblockade, the person WILL LOOSE the SIN and HG game but WILL ONLY HAVE BH2000 and the game Opblockade. Basically, he or she will not have a multi-game in that sense. Multi-game platforms ONLY SUPPORT OPBLOCKADE, BH2000, BH2002, BH2003, AND INCOMING. Multi-game platforms will not support the older games that ran on Windows 98 due to driver issue from older operating system.
Problem: OPERATING SYSTEM
Solution: GRAPHITE COMPUTER- To load BH2000, use VERSION 6.12.2002, OS XP, computer Intel DFI (CS35L) – Use Version 8.22.2002 along with the Hyper V2.PQI bootable disk. Newer systems - OS is part #050-0019-01 Rev. A – for 512 Ram DFI CS35 or 128MB Intel 815 motherboard.
Problem: Yaw Bar Cable
Solution: May be an open line if an up and down motion is not working or it could be the encoder. Check the voltage or check for continuity from the top of the helmet to where the encoder is. If it has red only, yellow only, or blue only as the helmet moves from left to right.
Problem: BH2000
Solution: No up & down motion – Side Encoder part# S1-512 SIDE. No side to side motion -TOP encoder part # S1-512 TOP.
Problem: PUP UPGRADE
Solution: The PUP upgrade is only upgradeable to have BH2000 and BH2002. Opblockade, incoming, and Desert War are only for Vortek Exclusively. The dongles for the PUP are also different from the standard Vortek. Make sure that the dongles are the right ones.
Problem: V3 - NO GAME INSTALLED
Solution: This usually occurred when there is a trial version expires. Re-installation of the games will remedy the problem.
Problem: UPGRADE KIT FOR THE GRAPHITE (BLACK COMPUTER) WITH NEW VIDEO CARD AND NEW 512K RAM
Solution: Follow the instructions in replacing of new parts. Make sure that they are carefully unplugged and plugged back in correctly or an error may occur when loading the game. Once the parts have been replaced, the system disk must be loaded to recognize the new hardware. Start with the system disk (operating disk windows XP). Put the system disk and reboot the system. It will then begin to install the operating system (Windows XP) until “A:> \|” appears. The system disk installation will take approximately 3 to 5 minutes. Next, Remove the system disk and reboot the computer again until the screen becomes black and the word “start” appears at the bottom left. Only then should you load the game CDs. The game CDs will auto-run, so let it go until the system will reboot itself and the attract mode will appear on the screen when finished. If there are other games to load, you may do so at anytime during the attract mode. Insert the disk into the CD ROM drive and it will automatically run.
Problem: Picture on screen appears larger than the monitor (V2 system with Kortek monitor).
Solution: Sometimes when an SVGA chassis is put into a VGA monitor, the picture will appear larger than the monitor, so the edges of the picture are cut off. Adjustments will never make the picture any smaller. To make it fit, cut or snip one side of the Resistor 213 (R213) on the chassis. This will tremendously decrease the size of the picture. Then make any adjustments. The R213 resistor can be located near the edge of the chassis and it is marked R213.
Problem: Video out of range (V2 systems).
Solution: First, plug keyboard in and power down system. As you boot up the system, hit F8 (function 8) key a few times until a menu comes up. Select ENABLE VGA MODE and hit enter. Select to go into the windows XP operating system and it should start up normally. We need to set the video setting so that this does not occur when you power down and power back up. Hit the WINDOWS LOGO located at the bottom left corner of the keyboard between the CTRL and ALT key. Follow the steps bellow: Windows Logo - Settings Control Panel Display - Settings Advanced – enter Monitor – Properties Driver – Update Driver Install from a list or a specific location (Advanced) – NEXT Don’t search. I will choose the driver to install – NEXT UNCHECK – Show compatible hardware (Standard monitor types) – Digital Flat Panel (640 x 480) – NEXT. Finish – Apply – OK Apply – OK ALT and F4 – simultaneously to close all windows Reboot system and it should display correctly.
Problem: System requirements for Upgrade Kits (V2).
Solution: Minimum requirement for a system for upgrade is an 800MHZ or 850 MHZ processor. Recommended is a 1GHZ processor.
Problem: No operator's test switch.
Solution: If the game does not have an operator's test switch, you must connect the keyboard to get to the Operator Menu. Connect keyboard and reboot the computer to recognize the keyboard device. Press the letter “o” on the keyboard to get to the Operator Menu. Once in the Operator menu, use the game controls (not the keyboard) to navigate your selections.

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SIX-GUN SELECT - FAQ

Problem: JOSHUA Version goes to Operator Menu immediately after boot.

Solution: PARALLELL PORT MODE (PPM) in the BIOS is set incorrectly. You must change the PPM to “EPP” ONLY. This setting is in the Integrated Peripherals.

Problem: Gun Flashes but no shots register on screen.

Solution: Possible bad gun module (ACT - LABS). Make sure that an ESD blocker is installed between the module and the gun, and that the ESD blocker is properly grounded when mounted.

Problem: Module is new but gun does not Work.

Solution: - Check the Gun trigger PCB. Some of the old style guns & triggers had a problem with over-travel that can cause the solder to the PCB to become separated. Make sure that the GUN PCB has no broken or cold solder.

Problem: Gun does not register on the screen at all.

Solution: Possible bad trigger board solder on the gun. Some of the older guns that were released had an over-travel, causing the solder on the PCB to break off. Replace with new style trigger and re-solder the post on the PCB.

Problem: Disk Boot Failure.

Solution: The system has crashed and requires a full reload starting with the Emergency Recovery CD. Then load the game disk if it is the Windows version. JOSHUA version has only one CD which is both the O/S and the game all in one.

Problem: Game comes up with CHECKING FOR DONGLE message.

Solution: Reboot the computer, or just unplug the dongle and plug it back in. If the dongle is faulty, contact your distributor to have the dongle replaced.

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